會議口譯員工作壓力及需求之探討

Investigation of Conference Interpreter Work Stress and Needs

梁庭瑋(Ting-Wei Liang)

指導教授 ： 吳宜錚

長榮大學/人文社會學院/翻譯學系(所)/碩士(2017年)

摘要

摘 要
至今，職場工作壓力，仍是職場領域學者們經常研究問題；然而，國內探討會議口譯員壓力的研究為數不多，亦缺乏以工作需求及控管理論來分析口譯員工作壓力的研究。本研究目標如下：（a）以Karasek & Theorell的工作要求控制模型(JDCS Model)；以及Dean & Pollard的工作需求框架(EIPI)，來分析口譯員工作上的身心方面壓力來源，(b)透過個案探討以了解理論的論點可否為口譯工作壓力做出充份分析及解說，(c)希望透過本研究以找出有利於改善口譯人員工作條件及環境的建議。
研究方法：本研究將向五位業界經驗豐富的口譯員、一家會議籌辦單位以及一位蘭花業者採訪，並透過質化研究分析採訪資料。預期研究結果：本研究發現將不僅符合理論的框架，也能夠有效發掘口譯員職業上的困境、需求和改善建議。此外，本研究亦希望廣納會議口譯使用者的意見以建立口譯員、會議籌辦單位以及代表三贏的標準作業流程。結論：本研究的發現足以證實，口譯員的工作壓力或需求與口譯員各種應對資源和控制組合的互動有密切關係。

關鍵字：口譯員；工作壓力；工作需求；工作要求；應對策略；工作要求控制模型(JDCS)；EIPI

關鍵字

口譯員 ； 工作壓力 ； 工作需求 ； 工作要求 ； 應對策略 ； 工作要求控制模型

並列摘要

Abstract
Job stress has been studied through an overwhelming number of studies in occupational health science. However, in Taiwan the number of studies on conference interpretation is few in number, the number is even less for those that analyze word stress of conference interpreters using Karasek & Theorell’s JDCS Model. The aim of the study includes the following:
(a) use the dimensions of Karasek and Theorell’s Job-Demand-Control-Support Model, along with Dean & Pollard’s Environmental-Interpersonal-Paralinguistic-Intrapersonal (EIPI) demands framework to explain perceived work stress among conference interpreters, (b) apply the frameworks through case studies to see if the model can sufficiently define work stress in conference interpreting, (c) the researcher hopes the study’s findings can yield effective suggestions to improve interpreters working conditions. Methods: The study uses qualitative interviews and questionnaire on 5 conference interpreters, 1 Professional Conference Organizer and 1 delegate to gather data for subsequent analysis. Expected Results: The study’s findings should not only comply with the frameworks but also effectively discover the needs, challenges of interpreters as well as suggestions for improvements. In addition the study wishes to include inputs from interpreters as well as users of interpreting services to create win-win-win scenario. Conclusion: There is evidence that interpreter work stress is closely intertwined with interpreter coping resources and control in various forms of dynamic combinations.

Keywords: Conference interpreter; work demands; work stress; JDCS Model; coping strategy; EIPI

並列關鍵字

conference interpreter ； work demands ； work stress ； JDCS Model ； coping strategy ； EIPI

參考文獻

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