基於多重代理人的雲端應用: IT辦公室資產分配鏈研究

IT辦公室資產(包括桌上型電腦、電話…等)是企業內大多數的辦公人員的必備工具。從訂購到分派這些成套的工具給公司(新進)員工的流程本質來看，儼然就是一個企業內的供應鏈，在這篇文章中，供應鏈中複雜的訊息分享和傳遞主導了工作流程的效率。因此，我們藉由重新設計分派IT辦公資產流程以及整合多地點/單位和多角色/任務的工作型態，將這條資產分派鏈改造成為一個以多重代理人為基礎的雲端協同作業應用服務，並且企圖以此來降低這條IT辦公資產分派鏈的人力成本，增進工作效率和解其中的人員操作性議題。從實際使用的經驗數據結果顯示，IT辦公室資產分派鏈的流程時間減少，並進而達成及早發放IT辦公資產的目標，減少(新進)員工因缺乏辦公工具而造成的人力浪費。另外，本研究其餘的貢獻還包括藉由這個以代理人為基礎的協同運作平台，將本研究中分派鏈的管理模式由集中、批次化處理轉換成平行的訊息傳遞和作業方式；以及藉由代理人為基礎的簡化系統介面設計，讓系統使用者可以藉此快速地了解IT辦公資產分派流程全貌以及分派流程的工作進度。這種為了因應快速且大量的資產(源)分派活動，而以代理人為基礎的雲端協同作業應用系統，可應用在大規模且動態的訊息分享的環境。例如:集團企業中相似度極高的作業流程，讓集團公司減少IT支出成本、同時提升IT因應快速變遷的企業環境的效率；也可以應用於政府、軍事部門或者大規模的救災資源分派活動。

關鍵字

雲端運算； IT 資產；供應鏈；流程再造；多重代理人系統；軟體即服務

並列摘要

IT office-aided assets (ex. PC, Telephone, etc.) are required tools for most office workers in an enterprise. The assets distributing process from ordering to dispatching the composite office-aided assets for new employees itself is a supply chain within a company. In this article, the IT office-aided supply chain processing efficiency is obviously affected by the accurate information processing in an open sytem. This study aims to reduce labor costs, increase process efficiency, and resolve operational issues in the supply chain, by reengineering the process and integrating the multi-sites and multi-roles/tasks into a multi-agent-based collaborative cloud application service. The result shows that the empirical data supports the goals in twofold/two aspects: the process time is reduced, and thus the goal of issuing the IT office-aided composites at an early time is also achieved. Additional contributions of this study include converting batch processing of centralized management into parallel information processing by an agent-based collaborative platform and a simplified interface allowing users to get the picture of the entire flow in a snap shot with the help of a simplified interface. Meanwhile, agent-based cloud utilization for rapid and abundant distribution can be adopted in the large-scale dynamic information sharing environment, such as company subsidiaries with similar processes, large-scale emergent gatherings in the government, military or the distribution of necessities to refugees in a disaster.

並列關鍵字

cloud computing ； IT asset ； SCM ； BPR ； multi-agent system (MAS) ； SaaS

參考文獻

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[4] D.N. Chorafas, Cloud Computing Strategies, CRC Press, 2010.

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基於多重代理人的雲端應用: IT辦公室資產分配鏈研究

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