設計與製程管理對品質之影響

The Impact of Design Management and Process Management on Quality: An Empirical Investigation

陳昭蓉(Chao-Jung Chen)

指導教授 ： 張寶光 ； 周濟群

中原大學/商學院/會計研究所/碩士(2002年)

https://doi.org/10.6840/cycu200200181

摘要

在競爭激烈的環境下，製造業有形產品的特色將趨於大同小異，且生命週期縮短，因此必需倚賴服務、品質、交期及創新等製造目標的達成才能創造並維持競爭優勢，而品質競爭一般在製造業上則扮演重要的角色。品質競爭已是現今任何產品競爭的必備條件，沒有好的品質，即沒有競爭的條件，尤其在加入WTO之後，更應該注意到國內產業的品質如何與世界競爭。
本研究以Ahire及Dreyfus (2000) 的設計管理和製程管理為架構，透過問卷調查之方式，以台灣製造業之企業為樣本，利用結構化模式 (LISREL)驗證設計管理與製程管理上對於內部及外部品質之影響。
實證結果顯示：本研究由整體模型的因果模型分析，由模型配適指標顯示，整體模型配適是合適的。設計管理和製程管理對於內部品質---殘料、重製、瑕疵、績效及外部品質---抱怨、保證、訴訟、市場佔有率會產生正面的影響。而製程品質管理透過對內部品質之重視而對外部品質有更顯著之影響，故可知愈重視設計管理及製程品質管理，內部及外部品質效果愈好。最後，研究結果建議企業應平衡實施設計和製程品質

關鍵字

設計管理 ； 製程管理 ； 產品品質 ； 線性結構模型

並列摘要

Under the fierce competitive environments, the differences between the products from different manufacturing firms will decline and the life cycle of products will become shorter. Consequently, firms will dependent on their superior services, quality, deadline and innovations to strive for the competitive advantage. The quality competition plays an important role in manufacturing industry, and necessary for product competition. Consequently, if we don’t have good quality, we would not have any advantages to compete with others. Especially after entering WTO, we should watch out for quality of domestic industry to compete with other enterprises in the global.

The study extends Ahire and Dreyfus (2000) and is through a study of quality practices in manufacturing plants form multiple industries. With LISREL, we empirically demonstrate that both design and process management efforts have positive impact on internal quality and external quality.

The empirical evidence of the study reveals: The model fitness index shows that entire model fitness is appropriate. We empirically demonstrate that both design and process management efforts have positive impact on internal quality such as scrap、rework、defects、performance, and external quality outcomes such as complaints, warranty, litigation, market share. Process management would have more influence on external quality if we pay more attention to internal quality. Therefore, the more importance we place on design and process management, the effect of internal and external quality would be better. These findings indicate that, to attain superior quality outcomes, firms need to balance their design and process management efforts.

並列關鍵字

Design management ； Process management ； Product quality ； LISREL

參考文獻

業為例」，中華民國紡織工程學會誌，第15期，第 2卷，第15頁。

吳信宏，1999，「全面品質管理之探討」，品質管制月刊，第44-46頁。

Gamble, Cubcubbati, OH.

Development and validation of TQM implementation constructs. Decision Sciences. 27(1): 23-56.

and Process Management on Quality: An empirical investigation. Journal of Operations Management. 3(18): 549-575.