運用狩野模型、模糊層次分析法及決策矩陣挑選永續供應商 －以印尼棕櫚油行業為例

An Integrated Kano Model, Fuzzy Analytical Hierarchy Process, and Decision Matrix for Sustainable Supplier Selection in Palm Oil Industry of Indonesia (A Case Study)

康思婷(Kristin Halisa Fau)

指導教授 ： 郭財吉 ； 黃博滄

中原大學/電機資訊學院/工業與系統工程研究所/碩士(2020年)

https://doi.org/10.6840/cycu202000196

摘要

選擇永續供應商是產業將永續性納入其整個業務流程中必須要做的關鍵事項之一。該研究目的旨在透過整合質量管理工具、模糊技術和MCDM方法來開發一個選擇永續供應商的框架。狩野模型用於透過聚類過程確定關鍵的永續性標準，模糊層次分析法用於確定每個標準的權重；決策矩陣方法用於多種選擇中挑選最具永續性的供應商。本研究之提議框架將應用於印度尼西亞的棕櫚油行業，以驗證該框架是否適用及可行。結果表明該框架具有效性，並可提供各供應商提高績效之參考。

關鍵字

永續性 ； 永續供應商選擇 ； 狩野模型 ； 模糊層次分析法 ； 決策矩陣

並列摘要

The selection of sustainable suppliers is one of the crucial things that industries have to do in acquire sustainability into their whole business process. This research is aimed to develop a framework for selecting a sustainable supplier by integrating quality management tools, fuzzy techniques, and MCDM method. Kano Model used to identify the critical sustainability criteria by clustering processes, Fuzzy Analytical Hierarchy Process applied to determine the weight of each criterion, and Decision Matrix Method used to select the most sustainable supplier among several alternatives. Afterward, the proposed framework is implemented to one of palm oil industries in Indonesia to validate that framework is applicable and useful. The result shows that the framework is valid and can be a reference for a supplier to improve its performance.

並列關鍵字

Sustainability ； Sustainable Supplier Selection ； Kano Model ； Fuzzy Analytical Hierarchy Process ； Decision Matrix

參考文獻

REFERENCES

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