銀行從業人員工作雕琢、工作投入與組織承諾關係之研究

The Relationships among Bank Employees’ Job Crafting, Job Involvement and Organizational Commitment

陳伶如(Ling-Ru Chen)

指導教授 ： 顏昌華 ； 劉佳南

國立臺中科技大學/商學院/企業管理系事業經營碩士班/碩士(2012年)

https://doi.org/10.6826/NUTC.2012.00038

摘要

現今全球化競爭激烈時代，全球金融環境劇烈變化，銀行業已轉型為金融服務業，銀行從業人員的專業與服務要能讓顧客滿意與放心，人力資源的問題就顯得重要。銀行從業人員的工作內容具有技能多樣性、任務複雜性與重要性，在服務顧客時不但需要有熱忱且也必須與組織內的同仁進行互動與協調，可知工作雕琢對銀行從業人員扮演了重要的關鍵因素，在過去文獻中尚無對銀行從業人員進行工作雕琢、工作投入與組織承諾因果關係研究。本研究目的是探討銀行從業人員工作雕琢、工作投入與組織承諾之關係，並了解工作雕琢與組織承諾之間是否會受到工作投入中介效果之影響。

本研究抽樣母體為國內銀行從業人員，透過便利抽樣法進行問卷調查，總共回收327份，扣除誤填或勾選不合理之無效問卷10份，有效問卷為317份。本研究實證結果發現銀行從業人員工作雕琢中之個人雕琢及協同雕琢對組織承諾具有顯著正向相關;個人雕琢及協同雕琢與工作投入之間有顯著正向相關;個人雕琢與協同雕琢與組織承諾之間亦具有顯著正向相關。此外，個人雕琢及協同雕琢與組織承諾之間存在工作投入中介變數的影響。根據本研究結果，建議銀行業人力資源部門在職務工作設計能夠給員工更多彈性及空間去雕琢自身工作，並建立團隊合作之環境使員工能夠進行經驗交流促進協同雕琢之成效，讓員工能更加投入於工作中並對所服務之銀行有認同感以提升組織承諾。

關鍵字

銀行從業人員 ； 工作雕琢 ； 個人雕琢 ； 協同雕琢 ； 工作投入

並列摘要

In the age of globalization and competitiveness, financial environment around the whole world changes fiercely; therefore, banks have transformed into financial services industry. In order to make customers satisfied with professionalism and services of bank employees, the problem of human resource is definitely significant. The content of bank employees’ work contains diverse skills, complicated and important missions. Moreover, when serving customers, bank employees need not only to be passionate but also cooperate and interact well with colleagues in the same department. Thus, job crafting plays an important role for bank employees. In previous literatures, there was no research about relationships among job crafting, job involvement and organizational commitment in financial services industry. The purpose of this study is to investigate relationships among job crafting, job involvement and organizational commitment as well as to understand whether mediating effect of job involvement influences job crafting and organizational commitment.
Samples of this study were bank employees collected by convenience sampling through questionnaires. The questionnaires return 327 and deduct 10 invalid, then 317 valid are analyzed. The major empirical results of this study are as follow. First, among bank employees, individual crafting and collaborative crafting are positively related to organizational commitment. Second, individual crafting and collaborative crafting are positively related to job involvement. Third, individual crafting and collaborative crafting are positively related to organizational commitment. At last, job involvement mediates the relationship between individual/collaborative crafting and organizational commitment. According to the result, it is suggested that human resource department in banks design jobs which can give employees more flexibility and space to craft themselves as well as establish cooperative environment to let them interchange experiences in order to cause collaborative crafting. Thus, employees can involve in works better and identify with banks they work in and increase organizational commitment.

並列關鍵字

bank employees ； job crafting ； individual crafting ； collaborative crafting ； job involvement ； organizational commitment

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