政府事業單位公文電子化系統使用滿意度之調查研究以台糖公司為例

為落實節能減碳，行政院研考會自民國97年11月開始推動公文線上簽核及公文雙面列印，政府事業單位持續推動「電子化政府」，並配合『節能減碳』理念，公文電子化已成為公民營機構改善行政效率的必行之道。公文電子化完全符合行政院所宣示的政府施政將以節能減碳為主軸外，同時具備提升行政效率、強化資訊安全和節能減紙的目標。因此，台糖公司從101年，積極規劃更新電子化公文系統現上簽核作業模式，有效利用電腦及網際網路資訊流通的便利性，將傳統公文書紙本簽核處理模式，改採透過網際網路之電子化線上簽核處理模式，藉此將過去公文管理的錯誤樣態予以導正，有效控管公文流程來提升作業效率，以朝無紙化之公文處理理想目標邁進。本研究運用資訊系統成功模式與科技接受模式(TAM)為基礎來探討台糖公司公文電子化系統此用滿意度，從公文電子化的發展以及相關文獻的探討和軟硬體的穩定性、經使用者使用系統的態度等相關問題，針對影響公文電子化系統的服務品質、資訊品質及系統品質的使用滿意度加以研究。

關鍵字

電子化政府；公文電子化；資訊成功模式； TAM模式；使用滿意度

並列摘要

In comply with the government’s plan to promote energy saving and carbon reduction policies, RDEC has been actively promoting governmental agencies to adopt the documents online signing system and double side print in November 2008. Government agencies continue to promote the "electronic government" and in line with the concept of "carbon reduction", the electronic document has become public and private institutions to improve the administrative efficiency will line the road. Documents electronically in full compliance with the Executive Yuan declared government policy will be to reduce carbon emissions as the main outside, also have to enhance administrative efficiency, and strengthen information security and the goal of saving energy and reducing paper. Hence, Taiwan Sugar Corporation upgraded to municipalities from 2012 , the municipal government, and actively planning on the line of the second generation document system use, effective use of computers and Internet flow of information, convenience, traditional official documents on paper to sign the nuclear processing mode, change collected through the Internetof electronic online sign nuclear processing mode, to take the patterns of past errors of the document management to be guided to effectively control the documents processes to improve operational efficiency and achieve the “non-paper” target. This study is based on Information System Success Model and Technology Acceptance Model (TAM) to discuss the satisfaction with using the e-official-document exchange system from the users in Taiwan Sugar Corporation. This study consists of the development of e-official- document systems, investigation of related documents and analysis of collected information, the steadiness of the hardware and software and user attitude to investigate user satisfaction, information quality and system quality of e-official-document system.