Translated Titles

Exploring Factors Influencing User Satisfaction of a technology-mediated Training System




余泰魁(Tai-Kuei Yu);余泰毅(Tai-Yi Yu)

Key Words

形成指標 ; 使用者滿意度 ; 動機觀點 ; formative indicators ; motivation ; user satisfaction



Volume or Term/Year and Month of Publication

42卷1期(2010 / 09 / 01)

Page #

1 - 28

Content Language


Chinese Abstract


English Abstract

During the economic development which is based on information knowledge and requires lifelong learning, corporate training facilities have greatly invested in information technology for employee development in order to gain competitive advantage from employees' ability to acquire and apply knowledge efficiently. The past decade has witnessed a dramatic increase in the development of online technology-based education and training. Although research on online learning has increased in recent years, it still lags behind developments in practice needed in the business reality. With quality of information system service and computer self-efficacy as exogenous variables, extrinsic motivation and intrinsic motivation” ”as mediating variables, and user satisfaction as the endogenous variable,” this study examined the validity of a formative model illustrating the development of user satisfaction of a technology-meditated training system. Four-hundred five employees who participated in the training program from Taiwanese enterprises returned questionnaires validly completed. The SEM analysis shows the path coefficients of ”intrinsic motivation” on ”motivation” was not significant. The study concludes with a discussion of its limitations and implications for further research and practice.

Topic Category 社會科學 > 心理學
社會科學 > 教育學
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