Supporting Customer-Company Interaction in Product Customization Using a Web-Based Collaborative VR Environment

支援產品客製化接單之網路協同3D VR環境

孫天龍(Tien-Lung Sun) ； 江宗翰(Tsung-Han Chiang)

《工業工程學刊》 22卷3期 (2005/05) Pp. 235-242

https://doi.org/10.29977/JCIIE.200505.0006

摘要

產品客製化已變成台灣中小型ODM(Original Design Manufacturing)廠商能在全球競爭下脫穎而出靈活接單的必備利器。廠商要能將客製化產品正確無誤的在短時間內交給客戶，關鍵之一就是在客戶與公司一開始接觸時的溝通要能正確且有效率。網際網路的同步3D視覺能讓公司業務與客戶更容易溝通產品客製化時與產品3D形狀有關的問題與想法，減少不必要的溝通誤解。本論文提出一支援產品客製化接單討論之網路協同3D VR環境，本論文提出之網路協同3D VR環境與以前相關論文最大不同處在於本研究使用之3D VR模型並非事先預建的，而是在接單討論時動態產生的，由於此特性，本論文提出之協同3D VR環境可以讓業務與客戶在討論產品客製化的想法時，即時產生此客製化想法之3D VR模型，讓業務與客戶能立刻以互動的3D方式看到此客製化產品的3D外型以及功能結構拆解之動畫，讓業務與客戶產品客製化接單的溝通討論更正確、更有效率。

關鍵字

產品客製化 ； 3D ； 網頁 ； 虛擬實境

並列摘要

Product customization has become a necessary skill for small-sized and medium-sized ODM (Original Design Manufacturing) companies in Taiwan to survive in the competitive global market. For the customized product to deliver to the customer in a short lead time without error, the early stage of customer-company interaction, i.e., the communication between the company's salesperson and customer to acquire customer's requirements, must be conducted efficiently and accurately. Synchronized 3D viewing of product configuration over the Internet could let the company's salesperson better understand custome's requirements and thus will reduce the possible communication error. This paper presents a Web-based collaborative VR environment for customer-company interaction support. The collaborative VR system proposed in this work differs from previous ones in that the VR models are not pre-constructed but are dynamically generated on the fly. The system allows customers and sales to collaboratively discuss a product customization and dynamically generate its VR model so that the new customization could be immediately visualized and manipulated in 3D.

並列關鍵字

product customization ； 3D ； web ； virtual reality

參考文獻

Cera, C. D.,W. C.,Regli, I. Braude,Y. Shapirstein,C. V. Foster(2002).A collaborative 3D environment for authoring design semantics.IEEE CG&A.22(3),43-55.

Choi, I.,Y. Kang,S. Bae,H. Cho(2001).A virtual reality system for product configuration and analysis based on WEB, VRML, and CORBA.International Journal of Industrial Engineering.8(2),105-114.

Eon Reality, Inc.(2004).EON Studio 5.0 User Guide.

Huang, G. Q.(2002).Web-based support for collaborative product design review.Computers in Industry.48(1),71-88.

Kan, H. Y.,V. G. Duffy,C. J. Su(2001).An Internet virtual reality collaborative environment for effective product design.Computers in Industry.45(2),197-213.