師徒功能與組織公民行為的關係－工作滿足的中介效果

The Relationships between Perceptions of Mentoring Functions and Organizational Citizenship Behavior-Job Satisfaction as Mediator

吳美連(Me-Lien Wu) ； 溫淑戀(Shu-Lien Wen) ； 壯文隆(Wen-Long Zhuang)

《企業管理學報》 89期 (2011/06) Pp. 33-56

摘要

過去研究支持師父的關懷與協助有助於徒弟工作角色外行為出現的論點，但知覺師父功能的程度是否會強化知覺者的滿足情緒而增加組織公民行為的展現強度，有其實務及理論上深究的價值。本研究以有實施師徒制的金融從業人員為實證對象，探討徒弟認知師父職涯發展、社會心理支持及角色模範的三種功能與其工作滿足及組織公民行為的關係，採師父徒弟國己對的便利性抽樣方法，共得103份有效問卷。結果顯示，徒弟的工作滿足是師徒功能影響組織公民行為的中介因素，本研究建議企業應建立師徒關係以勞展資淺員工，並藉此關係提升員工工作滿足，進而可促進員工展現其組織公民行為。

關鍵字

師徒功能 ； 師徒關係 ； 工作滿足 ； 組織公民行為

並列摘要

Whether mentoring functions would help the mentees develope positive attitudes and behavior toward their jobs and organizations deserve further studied. This study examined the mediating effect of job satisfaction on the relationship between mentoring functions and organizational citizenship behavior (OCB) based on the matched samples of protégés and their mentors in the financial industry. Results of 103 paired respondents showed that mentoring functions were positively related to OCB, and job satisfaction mediated the relationship between mentoring functions and OCB. This study suggested that business organizations establish formal mentorship to enhance junior employees' positive attitudes toward their jobs, and then to increase their organizational citizenship behavior.

並列關鍵字

Mentoring function ； Mentorship ； Job satisfaction ； Organizational citizenship behavior

參考文獻

林鉦棽(2003)。以組織承諾及工作滿足為實徵切人分析組織公民行為與員工工作考績之結構模式比較。人力資源管理學報。3(2)，93-113。

行政院主計處就業、失業統計表性別統計指標(2009)。http://www.dgbas.gov.tw/public/data/dgbas04/bc4/性別統計指標.XLS#性別統計指標!a145:a189

Chao, G. T., Walz, P. M., & Gardner, P. D. ( 1932). Formal and informal mentorships: A comparison on mentoring functions and contrast with nonmentored counterparts. Personnel Psychology, 45(3), 6 19-636.

Allen, D. T.,Eby, L. T.,O''Brien, K. E.,Lentz. E.(2008).The state of mentoring research: A qualitative review of current research methods and future research implications.Journal of Vocational Behavior.73,343-357.

Allen, T.D.(ed.),Eby, L. T.(ed.)(2007).Blackwell Handbook of Mentoring: A Multiple Perspective Approach.Oxford:Blackwell.