應用品質機能展開於大學國文輔導課程設計之研究

Study on the Application of Quality Function Deployment on University Mandarin Tutoring Course Design Quality

何修仁(Hsiu-Jen Ho) ； 畢威寧(Wei-Ning Bi)

《聯大學報》 5卷1期 (2008/06) Pp. 1-22

https://doi.org/10.29847/JNUU.200806.0001

摘要

近年來，學生閱讀與寫作程度大幅下滑，令人憂心。為因應全球化人才競爭的趨勢，提昇學生閱讀與寫作能力，已成為社會大眾的共識。品質機能展開(Qualify Fuction Deployment; QFD)是從產品的設計來滿足顧客需求的技術，以往，多應用於企業生產的規劃設計上，事實上，此原理亦可應用於教育服務業中。本研究首創將其應用在大學國文閱讀與寫作的課業輔導上，透過此技術，可系統地將學生需求的各項因子，轉換成教學技術上的解決方案，以作為輔導課程改進的參考。

關鍵字

課程設計 ； 閱讀 ； 寫作 ； 品質機能展開

並列摘要

Under globalized competition for talents, improving students' reading and writing abilities has become the common concern of the public. Quality Function Deployment (QFD) is a technology that aims to satisfy customers' demands by product design. In the past, QFD was most applied on production planning design of companies, but in recent years, it has been extended to educational service industry. This study aims to apply QFD on tutoring of reading and writing courses of the university level, in order to convert the factors of students' needs into solutions in instructional technology, as references to improvement on tutoring courses. The research methods include literature review, reference to freshmen Mandarin exams, teachers' discussions on teaching experiences, in order to generalize the content of tutoring content and main aspects of the method. By collecting data via questionnaire survey and conducting SPSS statistical analysis, it attempts to understand the thoughts of students, so as to validate the accuracy and obtain the level of importance of each aspect. QFD is then used to organize the quality factors, complete tutoring contents, conduct relational evaluation on the methods, and compute important weights, in order to ensure the best composition of the course design that meet the demand of course content design, able to motivate students attending tutoring, and improve tutoring quality.

並列關鍵字

Mandarin tutoring ； reading ； writing ； Quality Function Deployment

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