社會交換理論觀點下組織支持、組織知識分享行為與組織公民行為相關因素之研究：以信任與關係為分析切入點

Relationship among Organizational Support, Knowledge Sharing and Citizenship Behaviors Based on the Perspective of Social Exchange Theory: Viewpoints of Trust and Relationship

林鉦棽(Cheng-Chen Lin) ； 蕭淑月(Su-Yue Shiao) ； 何慧清(Whei-Ching Ho)

《人力資源管理學報》 5卷1期 (2005/03) Pp. 77-110

https://doi.org/10.6147/JHRM.2005.0501.03

摘要

依據社會交換與關係概念的看法，人際間的關係穩固時，會因互惠與信任兩大基礎原則，使得員工從事同事間的知識分享與組織公民等行為。本研究乃以社會交換理論探討組織中社會支持、組織信任、關係品質、知識分享與組織公民行為間的關係。在統計分析與抽樣上，本研究主要以路徑分析來探討各研究變項間的影響效果，並且以銀行業為此次的研究對象。經實徵分析後發現，知識分享的確受到社會支持、組織信任、關係品質等因素的影響，且知識分享本身亦與組織公民行為有關。根據所得之研究結果，本研究討論其在實務上與理論上的意涵，以期能對後續研究者有所啓發，並提供業界在推行知識分享時之參考。

關鍵字

關係 ； 社會交換理論 ； 社會支持 ； 組織信任 ； 組織公民行為 ； 知識分享

並列摘要

Based on the importance of knowledge sharing behavior to an organization, the present study investigates the relationship among organizational trust, types of intra-organizational relationship, organizational citizenship behaviors and knowledge sharing behaviors drawing the viewpoint from social exchange theory and relationship theory. Through sampling from the bank industry, empirical results show that social support, organizational trust, and organizational relationship have positive effects on knowledge sharing behaviors. The present study also finds that knowledge sharing behavior has significant influence on organizational citizenship behaviors. Based on the results generated, there are some implications and suggestions will be offered for practices and academic field.

並列關鍵字

organizational relationship ； social exchange theory ； social support ； organization trust ； organizational citizenship behavior ； knowledge sharing

參考文獻

楊宜音(2001)。自己人：一項有關中國人關係分類的個案研究。本土心理學研究。13，277-316。

Anderson, P.,Finkelstein, S.,Quinn J. B.(1996).Managing professional intellect: Making the most of the best.Harvard Business Review.March-April,42-53.

Anderson, S. E.,Williams, L. J.(1991).Job satisfaction and organizational commitment as predictors of organizational citizenship and in role behaviors.Journal of Management.17,601-617.

Antonucci, T.,Kahn, R. L.,P. B. Blates,O. Brim, （Eds.）(1980).Life-span development and behavior.Boston:Lexington Press.

Armeli, S.,Eisenberger, R.,Rhoades, L.(2001).Affective commitment to the organization: The contribution of perceived organizational support.Journal of Applied Psychology.86,825-836.