模糊多準則決策法應用於高齡者住宅服務品質之評估－以安養中心為例

The Application of Fuzzy Multiple Criteria Decision Making to Assess the Service Quality of the Elderly Housing-For Example of the Senior Citizen Housing

王維民(Wei-Ming Wang) ； 張富盛(Fu-Sheng Chang)

《建築與規劃學報》 6卷2期 (2005/12) Pp. 129-145

https://doi.org/10.30054/JAP.200512.0004

摘要

台灣地區隨著人口老化的持續增長已成為高齡化的社會，而隨其所衍生之相關於高齡者之居住安養已漸次地成為社會發展的重要課題；本研究係針對影響其發展甚劇之服務品質需求為出發，嘗試以PZB服務品質模式為基礎，藉由結合分析階層程序法(AHP)與模糊理論之模糊多準則決策(Fuzzy MCDM)，建立起一將服務品質之質化問題轉換為量化評價的評估模式步驟，並將其應用於現行市場中存在最多形式之「安養中心」的評價上；透過專家問卷進行相關三類型不同案例之實證分析，以明確地將服務品質予以鑑別比較。

關鍵字

高齡者住宅 ； 服務品質 ； 模糊理論 ； 分析階層程序法

並列摘要

Taiwan has been an aging society by the elderly increasing persistently, and the problem of dwelling and the enjoying stability both physically and spiritually for the elderly is becoming a very important issue in social development. This paper aimed at the demand of the service quality for the elderly housing. We based on the model of the PZB, and employed the Fuzzy Multiple Criteria Decision Making method (MCDM). Which combined the analytic hierarchy process (AHP) and the fuzzy theory to establish an evaluation model for translating the quality proposition into quantization estimation. This evaluation model was applied to assess and illustrate the gap of the service quality between consumers and the three types of the most common senior citizen housing in the market.

並列關鍵字

Senior Citizen Housing ； Service Quality ； Fuzzy Theory ； Analytic Hierarchy Process

參考文獻

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