Translated Titles

Application of the TOPSIS Method to Discussed the Selection Criteria for the Appoint Employees Process of Service Industry




葉俊賢(J. H. Yeh);張育瑄(Y. H. Chang)

Key Words

TOPSIS法 ; 新進人員評選 ; 服務業 ; TOPSIS ; New Staff Selection ; Service Industry



Volume or Term/Year and Month of Publication

11卷2期(2014 / 09 / 01)

Page #

33 - 38

Content Language


Chinese Abstract


English Abstract

The main purpose of this study is to take service industry as an example to explore the difference of the factors for selecting employees between service industry and fresh graduates, and examining the its degree of importance and satisfaction. Using "Technique for Order Preference by Similarity to Ideal Solution (TOPSIS)" method for "Multiple Criteria Decision Making" establish the factors that enterprises select qualified employee, and rank the factors by importance by calculating their weight and priority. The results of this study and related analysis can be a reference for service entrepreneurs when hiring new employees. Research expect government and education institutions develop policies which enhance the fresh graduate's ability for work, and reduce the rate of their unemployment. The research derived the standard the rank of TOPSIS by analyzing the questionnaire. The result shows that the experts of service industry think job seekers need to be more active, and strengthen their sense of responsibility and pressure resistance. In the end, the article also discusses the meaning of result for service industry and the job seeker, and gives some recommendations for reference.

Topic Category 社會科學 > 管理學
  1. 謝 佳琳 (2005). 因素分析, 取自 http://imil.au.edu.tw/~hsichcl/SPSS/FactorAnalysis.doc
  2. 行政院統計處 (2012). 全國統計資料, 取自http://www.dgbas.gov.tw/np.asp?ctNode=3125
  3. Cronbach, L. J.(1951).Coefficient alpha and the internal structure of tests.Psychometrika,16(3),297-334.
  4. Hair, J. F.,Black, B.,Babin, B.,Anderson, R. E.,Tatham, R. L.(1992).Multivariate Data Analysis.New York:Macmillan.
  5. Hwang, C. L.,Yoon, K.(1995).Multiple Attribute Decision Making Methods An Introduction.California:Sage Publications.
  6. Kamoche, K. A.(1994).Critique and a Proposed Reformulation of Strategic Human Resource Management.Human Resource Management Journal,4(4),29-43.
  7. Kerlinger, F. N.(1999).Foundations of Behavioral Research.New York:Holt, Rinehartand Winston Inc..
  8. 林世哲(2004)。人力資源招募及甄選策略之研究─以傳統產業投入高科技產業為例。康寧學報,6
  9. 黃英忠(1997)。人力資源管理。台北:三民。
  10. 黃英忠、吳復新、趙必孝(2001)。人力資源管理。台北:空大。
Times Cited
  1. 任秋玲(2017)。建構新竹縣政府人事人員服務品質指標之研究—以TOPSIS與模糊層級分析法為分析途徑。清華大學人力資源與數位學習科技研究所學位論文。2017。1-144。
  2. 陳明智(2017)。中小型企業評選主管人才標準之研究:以南部某中小型公司為例。義守大學管理碩博士班學位論文。2017。1-51。