國際觀光旅館飲務人員專業能力之研究－以調酒員爲例

A Study on the Professional Competence of Bartenders in International Tourist Hotels in Taiwan

王瑤芬(Yao-Fen Wang) ； 林美玲(Mei-Ling Lin)

《餐旅暨家政學刊》 4卷3期 (2007/09) Pp. 269-292

https://doi.org/10.6572/JHHE.4(3).3

摘要

繁體中文本研究主要目的如下：1.探討國際觀光旅館調酒員應具備的專業能力。2.分析調酒員專業能力之重要程度與未來需求程度。研究方法採專家訪談及德懷術問卷調查。研究對象爲圈際觀光旅館現職飲務經理及餐飲技職體系之教師各六位，於民國95年10月至96年3月間實施訪談及問卷調查。將德懷術專家之意見進行質與量的分析，以平均數、眾數、標準差、四分差、眾數與平均數之差的絕對值以及Z分數等統計方法分析專家意見的一致性與各項能力之重要性分析。研究結果顯示，「調酒員」的主要職責任務有七個構面，共計有12項專業能力、7項一般能力。其中以調製飲料、服務顧客與產品銷售的能力最重要。在未來需求性方面，調製飲料的能力仍是最被需求的能力，而外語能力在未來需求上更趨重要。調酒員的19項能力中，除了「簿記工作的能力」、「具備相關法律的能力」外，其餘能力均歸屬爲「必備能力」。

關鍵字

專業能力 ； 德懷術 ； 調酒員 ； 飲務人員

並列摘要

The purposes of this research were as follows: (1) To identify the professional competence that the bartenders should possess. (2) To understand the importance and the future demands of the professional competences needed by bartenders. This research used expert interviews and the Delphi technique to construct the survey. The subjects were six beverage managers of international tourist hotels and six teachers specializing at food and beverage domain from the vocational education institutions. The in-depth interviews and the questionnaire of Delphi were conducted from October 2006 to March 2007. Statistics as M (mean), MO (mode), SD, Q (quartile deviation, M'(∣MO-M∣), Z score were used to analyze the data. The main findings of this study were as follows: 1. The major duties of Bartenders working in international tourist hotels are categorized into seven domains, inc1uding 12 items in specific competences and 7 items in general abilities. 2. The most important competences that bartenders should possess are mixing drinks, serving customers and promoting products. 3. With regards to the future demand of professional competences, the most important professional competence needed by bartenders is mixing drinks, followed by the ability of foreign language. All the professional competences except ＜||＞bookkeeping ability＜||＞ and ＜||＞understanding relevant business laws＜||＞ are categorized into ＜||＞Must Need＜||＞ competences

並列關鍵字

Professional Competence ； Delphi Technique ； Bartenders ； Beverage Employee