旅館業工作授權設計與員工工作態度之探討－工作價值觀之干擾效果

The Effect of Empowerment Design Similarity on Employee Attitude: Moderating Effect of Job Values

張宏生(Hong-Sheng Chang) ； 劉芷伶(Chih-Ling Liu)

《餐旅暨家政學刊》 6卷4期 (2009/12) Pp. 307-325

https://doi.org/10.6572/JHHE.6(4).2

摘要

本研究目的旨在探討旅館業員工工作授權（包括權力、資訊、技術知識、獎勵）與工作態度（包括組織承諾、工作滿足）之間的關係，並進一步探索工作價值觀所扮演的調節效果的關係。吾人透過具有高信度與效度之量表，以問卷訪談方式針對台北縣市旅館業員工蒐集樣本資料。透過典型相關結果發現，工作授權中的權力與獎勵與組織承諾有關，而工作授權中的資訊、技術知識與工作滿足有關。再者，在調節效果方面，員工工作價值觀屬於自我成長取向、自我實現取向、尊嚴取向時，員工授權與對組織承諾有較高的影響；員工工作價值觀屬於社會互動取向、組織安全與經濟取向、安定與免於焦慮取向、休閒健康與交通取向時，員工授權與對工作滿足有較高的影響。本研究並建議後續研究者可進一步探討其他可能影響工作態度的調節變數。實務上，管理者可以採用最佳化投資於攸關的員工授權作法，以提昇工作態度。最後，本研究主要貢獻在於針對工作授權、工作態度與工作價值觀之間，提供一個新的「結構化」關係模型。

關鍵字

員工授權 ； 工作態度 ； 工作價值觀

並列摘要

In this study we explore the relationship between empowerment (including authority, information, technical knowledge, and reward) and employee attitude (including organizational commitments, and work satisfaction), and also the moderating effect of job values on employee attitude. By using an effective and trustworthy data chart and surveys we were able to collect information samples from restaurant works of Taipei, Taiwan. Using canonical correlation results we found that organization commitment was influenced by authority and reward dimension of empowerment, whereas the information and technology dimensions influenced job satisfactory. Additionally, when adjusting the results it was found that employee empowerment and organizational commitment had a higher level of influence when the employee work values were personal progress oriented, personal accomplishment oriented, or dignity oriented; Employee empowerment and work satisfaction had a higher level of influence when employee work values were social interactive oriented, organizational safety and economical oriented, stable and non-anxious oriented, or healthy leisure and transportation oriented. Managers can optimize their investment in these employee empowerment methods to improve their work attitudes. Finally, the results show a new structural framework that can show offer meaningful suggestions into the relationship of work empowerment, attitude, and values.

並列關鍵字

Empowerment ； employee attitude ； job values

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