臺灣華語教師對於工作環境之滿意度變化－橫跨二十年的歷時調查

本研究是一項跨越二十年之調查，旨在透過問卷調查以瞭解臺灣的華語教師之工作現況及對於華語教學環境的滿意度與看法，研究對象為臺灣各大學及民間華語中心教師。本研究分別在2000年、2005年、2010年、2016年及2020年進行了五次形式相同的問卷調查，其間各相隔約五年，藉以瞭解二十年來國內華語教師工作現況及組成等面向的變化，盼從中比較其異同及變化趨勢，並記錄二十一世紀初期臺灣華語教師的狀況。調查發現這二十年來各滿意度項目均有起伏，並無持續提高的項目。雖然在2016年幾乎各項目的滿意度都比2010年為高，但2020年調查發現，各項目又呈現下降趨勢，包括薪資、中心的硬體設備、各語言中心之間的交流、整體工作環境、工作未來的發展等都明顯下降，甚至比2005 年及2010年更為低。然而，在「工作對自我成長的激勵」、「對工作感到光榮」和「對工作有成就感」三個項目皆有所提高，顯現出教師的內在士氣仍高，教師能從教學上獲得心志上的滿足。

關鍵字

臺灣；華語教師；華語中心；工作條件；滿意度調查

並列摘要

This research is a longitudinal survey spanning two decades. It aims at understanding the current situation of Chinese teachers in Taiwan and their satisfaction with the teaching environments through questionnaire surveys. The subjects of the study are teachers from universities and private Chinese language centers in Taiwan. This study conducted five questionnaire surveys with the same format in every other 5 years, 2000, 2005, 2010, 2016 and 2020. Such periodical surveys could provide a whole picture of both the current work situation and other composition of domestic Chinese teachers in the past two decades. Through the surveys, we could compare the similarities, differences and trends of changes, and thus record the instructional environmentsof Chinese teachers in Taiwan at the beginning of the 21st century. The surveys found that all satisfaction items have fluctuated in the past two decades, and there are no items that keep improving. Although the satisfaction level of almost all items in 2016 was higher than that in 2010, all items showed a downward trend in 2020, including salary, hardware equipment, communication across language centers. The overall working environment and the future development of work have declined significantly, even lower than that in 2005 and 2010. However, the three items of ＂work motivates self-growth＂, ＂proud of work＂, and ＂sense of accomplishment in work＂ have all improved. This shows that the internal morale of the Chinese teachers is still very high, and the teachers are spiritually satisfied with Chinese teaching.