營運持續管理成熟度之研究-以銀行業為例

Maturity of Business Continuity Management-A Case Study of Banking

朱庭逸(Ting-Yi Chu)

指導教授 ： 黃明達

淡江大學/商管學院/資訊管理學系碩士在職專班/碩士(2013年)

https://doi.org/10.6846/TKU.2013.01146

摘要

金融機構營運管理系統於持續發展過程中，受限於緊迫時程與資源重置，承受了極大的考驗。國內多數金融機構自民國80年以來，皆陸續擬定災害復原計畫與建置備援系統，應相對成熟，卻很少企業曾真正啟動，常淪為備而不用的計畫，並未真正得到應有重視。近年國內外災難頻傳，遂陸續回頭審視管理機制，發現不夠深入與完整。而營運持續管理以災難備援為基礎並行之有年，由點到面進一步擴展而成，惟未有管理工具評估實際成熟程度，供各界檢視自身營運持續管理能力之參考。

將個案持續進行八年之營運發展軌跡導入模型，綜合顧問與專家建議，客觀定義成熟標準進行歷年比較分析，以瞭解成熟水準及如何改善的具體作法。最後將研究結果，提出作業標準程序供金融機構參考使用，逐步提昇營運持續管理之成熟度，作為管理機制的調整依據與指引，增進其營運持續能力，為企業創造最大利潤與提升競爭力。

關鍵字

營運持續管理 ； RMN 模型 ； 成熟度

並列摘要

Most of banking institutions in the process of sustainable development, limit to the urgency of time and resources to reset, to taking stress withstand a great test. The majority of domestic banking institutions since 1991, are one after another to develop a disaster recovery plan(DRP.) and build a redundant system, should be relatively mature, but very few companies had actually started DRP., keep it for possible future use meant as a precautionary measure.「Yet, DRP. does not always receive the attention it deserves? 」

Domestic and international disasters were frequent in recent years, then begin to look back at the management regulation found are not enough depth and complete. The business continuity management rely on the basis of disaster recovery, and running more years. From basic to complex and further expansion made but there are no management tools to understand the actual maturity of the business continuity management capabilities of reference for public view.

The case eight years of operation and development trajectory import model, the comprehensive consulting with experts suggest,Objective definition of a mature standard calendar year comparative analysis, to understand the level of maturity and how to improve practice.Finally, the study puts forward the operating standard procedures for financial institutions use and reference.Gradually improve the operation of the maturity of the ongoing management, as adjusted basis and guidelines for management mechanism, Enhance the sustainability of its operations for enterprises to create maximum profits and enhance their competitiveness.

並列關鍵字

Business Continuity Management ； RMN Model ； Maturity

參考文獻

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