Title

台灣半導體產業於組織承諾、知識分享與組織公民行為關聯性之研究

Translated Titles

A Study on the Relationships among Organizational Commitment, Knowledge Sharing and Organizational Citizenship Behavior in Taiwan Semiconductor Industry.

Authors

羅文彬

Key Words

組織承諾 ; 知識分享 ; 組織公民行為 ; 結構化方程式 ; Organizational Commitment ; Knowledge Sharing ; Organizational Citizenship Behavior ; Structural Equation Modeling

PublicationName

淡江大學管理科學研究所企業經營碩士在職專班學位論文

Volume or Term/Year and Month of Publication

2010年

Academic Degree Category

碩士

Advisor

廖述賢

Content Language

繁體中文

Chinese Abstract

組織承諾與組織公民行為之間已有許多研究證實具有高度相關性,但此相關性是否會對企業內部的知識分享程度造成影響? 企業若能掌握這些工具,相信將會對企業在內部管理上有相當大的幫助。 本研究以半導體相關產業員工的角度探討組織承諾(價值承諾、努力承諾、留職承諾)、知識分享(分享個人內在知識、分享學習機會、鼓勵他人學習)與組織公民行為(認同組織、利他行為、盡職行為、人際和諧、保護組織資源)的關係。過由文獻探討,經由研究假設的推論,建立研究架構,透過實際調查國內半導體上游、中游與下游樣本,共取得428份有效問卷。經過結構化方程式模型驗證後結果顯示,組織承諾透過知識分享之中介對組織公民行為產生影響。本研究並發現半導體產業上游、中游及下游對知識分享的態度也有顯著差異。

English Abstract

This study about probing the viewpoint of relationship of employee’s trust (supervisor’s trust, colleague’s trust and organizational trust), knowledge sharing (share personal knowledge, share opportunity of study and encourage study) and organizational citizenship behavior. By manipulating structural equation modeling (SEM), this study investigates 428 subjects from Taiwan semiconductor industry show that the knowledge sharing has a full mediation effect on relationship of employee’s trust and organizational citizenship behavior. However, knowledge sharing is notable difference on Taiwan semiconductor industry.

Topic Category 管理學院 > 管理科學研究所企業經營碩士在職專班
社會科學 > 管理學
Reference
  1. 吳成豐、黃莉雅(2005),倫理領導、組織公民行為與組織績效之相關研究-以服務業、製造業為例。經營管理論叢。第一屆管理與決策學術研討會特刊,pp71-87。
    連結:
  2. 吳啟絹 (2010 ),知識管理、組織學習、組織創新與組織績效之
    連結:
  3. 林鉦棽(2003),以組織承諾及工作滿足為實徵切入分析組織公民行為與員工工作考績之結構模式比較。人力資源管理學報。3卷,2期,pp93-113。
    連結:
  4. 林鉦棽、謝瑜玲(2007),策略性人力資源管理與組織文化對組織公民行為的影響之研究。人文暨社會科學期刊。3卷,1期,pp1-15。
    連結:
  5. 林鉦棽、陳心怡 (2006),組織公正對動機與信任及組織公民行為之影響。亞太經濟管理評論,9卷,2期,pp23-42。
    連結:
  6. 林鉦棽、蕭淑月、何慧清(2005),社會交換理論觀點下組織支持、組織知識分享行為與組織公民行為相關因素之研究:以信任關係為分析切入點。人力資源管理學報,5卷,1期,pp77-110。
    連結:
  7. 姜定宇、鄭伯壎(2003),組織忠誠、組織承諾、及組織公民行為研究之回顧與前瞻。應用心理研究,4卷,19期,pp175-209。
    連結:
  8. 許月娥(2005),『領導行為、知識分享與組織公民行為意向關係之研究— 以北台灣區域醫院護理人員為例』,元智大學管理研究所碩士論文。
    連結:
  9. 許金田、胡秀華、凌孝綦、鄭伯壎、周麗芳(2004),家長式領導與組織公民行為的關係:上下關係品質之中介效果。Chiao Da Management Review﹐Vol.24, No.2﹐pp119-149。
    連結:
  10. 陳惠芳、陳怡菁(2006),工作特性變動與心理賦權對組織承諾之影響研究-以民營化中之公營事業為例。人力資源管理學報。6卷,2期,pp49-69。
    連結:
  11. 陳心田(2003),人力來源、組織承諾與組織公民行為-軍事人口結構轉變過程的一項探索性研究。管理評論,22卷,3期,pp25-48。
    連結:
  12. 陳心田(2003),員工-主管互動、知覺組織支持、組織承諾與組織公民行為:我國科技產業:研發人員之分析。Chiao Da Management Review﹐Vol.23, No.1﹐pp27-70。
    連結:
  13. 黃先鋒、廖敏齡、周澤民(2005),工作輪調、工作滿足與組織承諾相關性之實證研究。人力資源管理學報。5卷,4期,pp107-129。
    連結:
  14. 黃嘉雄(2006),聚合或潛在構念:探討組織公民行為的構念特性。人力資源管理學報,6卷,1期,pp31-45。
    連結:
  15. 蔡啟通(2007),互動正義與組織承諾、組織公民行為:角色壓力之中介效果及領導行為之干擾效果。管理學報。24卷,3期,pp253-276。
    連結:
  16. 賴明政(2004),企業倫理行為、組織承諾、工作滿足與組織公民行為關係之研究。企業管理學報。60期,pp31-60。
    連結:
  17. 蘇永富(2001),『轉換型領導、組織承諾與組織公民行為關係之研究-以派外人員為例』,國立中山大學人力資源研究所
    連結:
  18. Aamir, A. C.(2008).Impact of job involvement on in-role job performance and organizational citizenship behaviour. Journal of Behavioral and Applied, 9(2) , 169-184.
    連結:
  19. Adam G. A.,(2001).Antecedents of organizational citizenship behavior: A study of public personnel in kuwait. Public Personnel Management, 30(3) , 363-376.
    連結:
  20. Allen, N. J., and Meyer J. P. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1.1(1), 61-98.
    連結:
  21. Allen, T. D., and Rush, M. C.(1998).The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment. Journal of Applied Psychology, 83(2) , 247-263.
    連結:
  22. Alicia S. M. Leung (2007). Matching ethical work climate to in-role and extra-role behavior in a collectivist work setting. Journal of Business Ethics﹐10 , 1-13.
    連結:
  23. Alpander, G. G. (1990).Relationship between commitment to hospital goals and job. Health Care Management Review, 15(4) , 51-62.
    連結:
  24. Angle, H. L. and Perry, J. L. (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly, 26 , 1-14.
    連結:
  25. Bollen, K. A. (1989). Structural equations with latent variables. New York: Wiley.
    連結:
  26. Cohen, A. and Vigoda, E.(2000).Do good citizens make good organizational citizens? An empirical examination of the relationship between general citizenship and organizational citizenship behavior in Isral. Administration and Society, 32(5) , 596-624.
    連結:
  27. Deluga, R. J.(1994).Supervisor trust building, leader-member exchange and organizational citizenship behavior, Journal of ccupational and Organizational Psychology, 67 , 315-326.
    連結:
  28. Dierickx,I. and Cool,K.(1989). ”Asset stork accumulation and sustain ability of competitive advantage”, manageme
    連結:
  29. Eastman, K. K.(1994). In the eyes of the behavior:An attributional approach to ingratiation and organizational citizenship behavior. Academy of Management Journal, 37 , 1378-1391.
    連結:
  30. Etzioni,A.(1961). A comparative analysis of complex organizations, (3rd ed.),The Free A Press:Glencoe
    連結:
  31. Farh, J. L., Earley, P. C. and Lin, S. C. (1997) Impetus for action:A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42(3) , 421-444.
    連結:
  32. Galup,S.D.,Dattero,R., and Hicks, R. C. (2002),“Knowledge Management Systems: An Architecture for Active and Passive Knowledge,” Information Resources Management Journal, Jan-Mar , 22-27.
    連結:
  33. Graham, J. W.(1991)A essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, 4 , 249-270.
    連結:
  34. Hackman, J. R. and Oldham, G. R.(1975, April).Development of the job diagnostic survey. Journal of Applled Psychology, 159-170.
    連結:
  35. Hendriks, P.(1999).” Why share knowledge? The influence of ICT on motivation for knowledge sharing.” Knowledge and Process Management, 6(2) , 91-100.
    連結:
  36. Hidding, G. and Shireen, M. C. (1998),”Anatomy of a learning organization: Turning knowledge into capital at Andersen Consulting”, Knowledge and Process Management, 5(1), 3-13.
    連結:
  37. Holtshouse, D. (1998), “Knowledge research issues”, California Management Review, 40(3) , 277-280.
    連結:
  38. Kanter, R. M. (1968). Commitment and social organization : A study of commitment mechanisms in utopian communities. American Sociological Review, 33 , 499-517.
    連結:
  39. Katz, D.(1964).The motivational basis of organizational behavior. Behavioral Science, 9 , 131-146.
    連結:
  40. Katz, D. and Kahn, R.(1966).The social psychology of organizations. New York:Wiley.
    連結:
  41. Kermit, W. K. and Yousef, Al-Busaidi.(2002).Citizenship behavior in a non-Western context: An examination of the role of satisfaction, commitment and job characteristics on self-reported OCB. International Journal of Commerce and Management, 12(2) , 107-125.
    連結:
  42. Kline, R. B. (1998). Principles and practice of structural equation modeling. New York: Guilford Press.
    連結:
  43. Konovsky, M. A., and Pugh, S. D.(1994).Citizenship behavior and social exchange. Academy of Management Journal, 37(3) , 656-669.
    連結:
  44. Lagerstrom,K.and Andersson, M., (2003). “Creating and sharing knowledge within a transnational team—the development of a global business system”. Journal of World Business , 38 , 84–95.
    連結:
  45. MacCallum, R. C., Browne, M. W., and Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Method, 1 , 130-149.
    連結:
  46. March, H. W., Balla, J. R., and McDonald, R. P. (1988) Goodness-of-fit indexes in confirmatory factor analysis: The effect of sample size. Psychological Bulletin, 103 , 391-410.
    連結:
  47. Marsh, R.M. and H. Mannari(1977), “Organizational commitment and turnover:A prediction study”, Administrative Science Quarterly, 22 , 57-75
    連結:
  48. Mayer, R. C. and David, S. F.(1998). Differentiating antecedents of organizational commitment: A test of march and simon’s model. Journal of Organizational Behavior, 15-28.
    連結:
  49. Morrison, E.(1994).Role definitions and organizational citizenship behavior: the importance of understanding the employee’s perspective. Academy of Management Journal, 37 , 1543-1567.
    連結:
  50. Morrow, P. C. (1983), “Concept Redundancy in Organizational Research: The Case of Work Commitment,” Academy of Management Review. 8(3) , 486-500.
    連結:
  51. Mowday, R. T., Poter, L. M., and Steers, L. M. (1982). Employee Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. New York: Academic Press.
    連結:
  52. Musen, A. M. (1992),” Dimensions of knowledge sharing and reuse”. Computersand Biomedical Reserch, 25 , 435-467
    連結:
  53. Nancy, M. D.(2000), Common Knowledge: How companies thrive by sharing what they know, Harvard Business School Press, Boston.
    連結:
  54. Niehoff, B. P., Moorman, R. H., Blakely, G. and Fuller, J.(2001).The influence of empowerment on employee loyalty in a downsizing environment. Group and Organization Management, 26 , 93-113.
    連結:
  55. Nieto, M., and Quevedo, P. (2005).Absorptive capacity, technological opportunity, knowledge spillovers, and innovative effort. Technovation, 25(10) , 1141-1157.
    連結:
  56. Nonaka, I., and Takeuchi, H. (1995). The knowledge creating company, New York: Oxford University Press.
    連結:
  57. Nunnally, J. C. (1978) Psychometric theory. New York: McGraw-Hill.
    連結:
  58. O’Reilly, C. and Chatman, J.(1986).Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71(3) , 492-499.
    連結:
  59. Organ, D. W. (1988).Organizational citizenship behavior: The good soldier syndrome, New York: Lexington Books.
    連結:
  60. Patricia, H. D.(2000). “Give and you shall receive.” Office Pro, 60(7) , 30.
    連結:
  61. Philipp A.W., and Raymond E. M.(2002). “Understanding knowledge activists’ successes and failures”. Long Range Planning, 35 , 9-28
    連結:
  62. Pillai, R., Schriesheim, C. A. and Williams.(1999).Fairness perceptions and trust as mediators for transformational and transactional leadership:A two-sample study.Journal of Management, 25(6) , 897-923
    連結:
  63. Podsakoff, P. M., Mackenzie, S. B., Paine, J. B. and Bachrach, D.G.(2000).Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26 , 513-563.
    連結:
  64. Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H. and Fetter, R. (1990). Transformational Leader Behaviors and Their Effects on Followers’ Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors. Leadership Quarterly, 1 , 107–142.
    連結:
  65. Porter, L. C. and Smith, F. W.(1976). Organizational commitment and managerial turnovers: A longitudinal study. Organizational Behavior and Human Performance, 15 , 87-98.
    連結:
  66. Porter, L. W., Steers, R. M., Mowday, R.T. and Boulian, P.V. (1974). Organizational commitment, job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5) , 603-609.
    連結:
  67. Randall M. D. (1987). Commitment and the Organization: The Organization Man Revisited. Academy of management Review, 12(3) , 462.
    連結:
  68. Reichers, A. E. (1985), “A Review and Reconce -ptualization of Organization Commitment,” Academy of Management Review.,10(3) , 456-476.
    連結:
  69. Robertson, S. (2002). “A tale of two knowledge-sharing systems.” Journal of Knowledge Management, 6(3) , 295-308
    連結:
  70. Robinson, S. L. and Morrison, E. W. (1995). Psychological Contracts and OCB: The effect of unfulfilled obligations on civil virtue behavior. Journal of Organizational Behavior, 16 , 289-298.
    連結:
  71. Schappe, S. P.(1998).The influence of job satisfaction, organizational commitment, and fairness perceptions on organizational citizenship behavior. The Journal of Psychology, 132(3) , 277-290.
    連結:
  72. Scholl, R.W., Cooper, E.A. and McKenna, J.F. (1987), “Referent selection in determining equity perceptions: Differential effects on behavioral and Attitudinal outcomes”, Personnel Psychology, 40 , 113-124
    連結:
  73. Spector, P. E. (1996). Industrial and Organizational Psychology Research and Practice. New York: John Wiley.
    連結:
  74. Stank, T. P., S. B. Keller and P. J. Daugherty (2001) “Supply Chain Collaboration and Logistical Service Performance,” Journal of Business Logistics, 22(1) , 29-48.
    連結:
  75. Staw, B. M. and Salanick G. R. (1977). New Directions In Organizational Behavior. Chicago: St. Clair Press.
    連結:
  76. Staw, B.M.,and Salancik, G.R(1982)., New directions in organizational behavior, Malabar.
    連結:
  77. Stewart, T. A.(1997). Intellectual capital: The new wealth of organizations, New York: Bantam Doubleday Dell Publishing Group, Inc
    連結:
  78. Stern, L. W., and T. Reve. (1980). Distribution channels as political economies: A framework for comparative analysis. Journal of Marketing 44:52-64
    連結:
  79. Senge, P. M. (1997). “Transforming the practice of management.” Human Resource Development Quarterly, 4(1) , 5-31.
    連結:
  80. Smith C. A., Organ D. W. and Near J. P.(1983)Organizational Citizenship Behavior:Its Nature and Antecedents. Journal of Applied Psychology﹐68(4) ﹐653-663.
    連結:
  81. Seokhwa, Y., Riki, T. and Wei, L.(2007). Employee self-enhancement motives and job performance behaviors:Investigating the moderating effects of employee role ambiguity and managerial perceptions of employee commitment. Journal of Applied Psychology. 92(3) , 745.
    連結:
  82. Steers(1977). “Antecedents and outcomes of organizational commitment “Administrative Quarterly, 1(22) , 47.
    連結:
  83. Tampoe, M. (1993). Motivating knowledge workers— the challenge for the 1990s. Long Range Planning, 26(3) , 49-559.
    連結:
  84. Taylor.W.A, and Wright.G.H.(2004).”Organizational reading -ess for successful knowledge sharing: Challenges for public sector managers”.Information Resources Manage -ment, 17(2) , 22-38
    連結:
  85. Tiwana.A.,(2002).The knowledge management toolkit, USA: Prentice-Hall, Inc.
    連結:
  86. Van D. L. and Ang, S.(1998).Organizational citizenship behavior of contingent workers in Singapore, Academy of Management Journal, 41(6) , 692-703.
    連結:
  87. Weiner, Y.(1982). Commitment in organizations:A normative view. Academy of Management Review, 7 , 418-428.
    連結:
  88. Wijnhoven, F.,(1998).” Knowledge logistic in business contexts:Analyzing and diagnosing knowledge sharing by LogisticsConcepts”,Knowledge and Process Manage -ment, 5 ,143-157.
    連結:
  89. Williams, L. J. and Anderson, S. E.(1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behavior. Journal of Management; 17(3) , 601-617.
    連結:
  90. 中文部分
  91. Davenport.T.H and Prusak.L(1999)著,『知識管理』(胡瑋珊譯),中國生產力。
  92. 宋曦光( 1989),『組織承諾對組織效能的影響-- 以高科技( 電腦軟體) 廠商為實證研究的對象』,國立交通大學管理科學研究所碩士論文。
  93. 關聯性研究,淡江大學管理科學研究所博士論文。
  94. 李新民、陳密桃(2007),組織公民行為的因素結構與影響因素:
  95.   巢狀因素結構與階層線性模式的分析。高雄師大學報。22
  96.   期,pp69-91。
  97. 林鳳珠( 2008 ),『信任關係、組織承諾與組織公民行為關聯性之研究』,國防管理學院資源管理研究所碩士論文。
  98. 洪瑋筠(2006),『行政院海岸巡防署組織公民行為與知識分享意願之研究』,世新大學行政管理學研究所碩士論文。
  99. 許道然(2002),組織公民行為之研究。空大行政學報。12期,pp113-146。
  100. 郭加美( 2003),『組織成員正義知覺、組織承諾與知識分享』,國防管理學院資源管理研究所碩士論文。
  101. 黃芳銘,(2004),社會科學統計方法學:結構方程模式。台北:五南。
  102. 黃家齊(2002),組織控制、交換關係與組織公民行為-組織公正的中介效果。輔仁管理評論。9卷,2期,pp1-34。
  103. 黎士群(1999),『組織公平、信任與知識分享行為之關係性研究-以Unix系統管理人員為例』。銘傳大學管理科學研究所碩士論文。
  104. 英文部分
  105. Browne, M.W., and Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen and J. S. Long (Eds.), Testing structural equation models, 136–162.
  106. Davenpor, T. H. and Prusak,L. (1998). Working knowledge, Boston:Harvard Business School Press
  107. -nt Science, 35(12) ,1504-1511.
  108. Hair, J. F. Jr. , Anderson, R. E. , Tatham, R. L. , and Black, W. C. (1998). Multivariate Data Analysis, 5th ed. Prentice-Hall: UK.
  109. Hickins, M.(1999). “Xerox shares its knowledge”. Management Review, 88(8) , 40-45.
  110. Hu, L. , and Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance. Structural Equation Modeling, 6(1) , 1-55.
  111. Master.M(1999). “Making it work.” Across the Board, 36(8), 21
  112. Stauffer(1999) “Why People Hoard Knowledge”,Across the Board, 36(8) ,16-21.
  113. Stevenson, M.A. (1997), “The antecedents and consequences of interpersonal trust in mixed-motive dyadic negotiation,” Unpublished Doctoral Dissertation, The Ohio State University
  114. Simatupang, T. M. and R. Sridharan (2002) “The Collaborative Supply Chain,” International Journal of Logistics Management, 13(1) , 15-30.