Title

結合企業永續與卓越經營模式之研究

Translated Titles

A Study on Combining the Corporate Sustainability and Business Excellence Model

DOI

10.6841/NTUT.2013.00233

Authors

樊秉鑫

Key Words

永續卓越經營模式 ; 模糊德爾菲法 ; DEMATEL ; DANP (DEMATEL-based ANP) ; Sustainable business excellence model ; Fuzzy Delphi Methods (FDM) ; DEMATEL ; DANP (DEMATEL-based ANP)

PublicationName

臺北科技大學環境工程與管理研究所學位論文

Volume or Term/Year and Month of Publication

2013年

Academic Degree Category

碩士

Advisor

胡憲倫

Content Language

繁體中文

Chinese Abstract

近年來企業除了致力提高經營績效之外,更面臨了一波綠色訴求強度更高、面向更廣的永續發展要求。企業在追求獲利的同時,也必須兼顧社會與環境的永續才足以擁有長期的成長,創造競爭優勢。 目前,國際間許多國家多設立國家品質獎,並建置評比的內容、架構,其主要在表揚該國具卓越經營之組織。本研究以美國國家品質獎卓越績效評審標準(2011-2012 Criteria for Performance Excellence)之指標為主,輔以參考歐洲、日本與台灣國家品質獎評選機制,並於永續議題方面參考道瓊永續性評比(Dow Jones Sustainability Indexes, DJSI)項目,提出永續卓越經營模式之評分標準!以模糊德爾菲法(Fuzzy Delphi Methods)方式整合不同領域專家學者之寶貴意見提出永續卓越經營模式。再以決策實驗室法(Decision Making Trial and Evaluation Laboratory, DEMATEL)探討評估準則之間影響度,並應用分析網路程序法(Analytic Network Process, ANP)以計算評估準則間具有相互影響的關係時各準則之權重。影響度前三項分別為「高階領導」、「工作環境」、「治理與社會責任」。關聯度前三項分別為「高階領導」、「財務與市場之績效評量結果」、「顧客的聲音」。其中「高階領導」在影響度與關連度上皆為排名第一,表示在此永續卓越經營模式下其重要度相當高。透過DANP的運用各評估準則權重前三者分別為「績效評量、分析與改進績效」佔7.645%、「高階領導」佔7.374%、「員工向心力」佔7.374%;最低者為「勞動力管理之績效評量結果」佔1.918%。 藉由整合各領域專家學者之寶貴意見,本研究篩選出永續卓越經營模式評選架構,可供企業作為未來追求永續卓越經營,以及有關單位改進台灣國家品質獎評選機制之參考。

English Abstract

In recent years, enterprises are not only devoted to improve business performance, but also have faced a wave of stronger green demands and sustainable development requirements. Enterprises in the pursuit of profit also must take into account social and environmental sustainability to have long-term growth and create competitive advantage. Currently, many countries have established their own National Quality Award with advanced contents and structure for recognizing performance excellence of enterprises and organizations in the country. This study, based on the United States National Quality Award for performance excellence criteria (2011-2012) of indicators and supplemented by reference to Europe, Japan and Taiwan National Quality Award mechanism and the issue of sustainability in reference to the Dow Jones Sustainability Indexes project (DJSI), proposed a sustainable business excellence model criteria. By using the Fuzzy Delphi method to integrate different experts' comments on the sustainable business excellence model, and then adopting Decision Making Trial and Evaluation Laboratory (DEMATEL) to investigate the degree of influence between the evaluation criteria, and applying Analytic Network Process (ANP) to calculate the weights of the criteria when having inter-relationship of mutual influence between criteria. The results showed that the top three influence factors are "senior leadership", "working environment", and "governance and social responsibility ". The top three correlation factors are "senior leadership ", "financial and market performance evaluation results", and "voice of the customer". "Senior leadership" ranks first for both influencing and correlation factors, which means it is the most important factor in the sustainable business excellence model. Weights of the top three criteria after DANP are "performance measurement, analysis and improvement of performance" accounted for 7.645%, "senior leadership" accounted for 7.374%, and "workforce engagement" accounted for 7.374%. By integrating the valuable advices of experts and scholars in various fields, the study established sustainable business excellence model framework which can be used by enterprises as reference for future pursuit of sustainable business excellence and for improving Taiwan National Quality Award in the future.

Topic Category 工程學院 > 環境工程與管理研究所
工程學 > 土木與建築工程
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