Title

An Integrated Approach of Kano Model, Importance-Performance Analysis and TRIZ Inventive Principles for Improving the Education Quality

Translated Titles

An Integrated Approach of Kano Model, Importance-Performance Analysis and TRIZ Inventive Principles for Improving the Education Quality

DOI

10.6841/NTUT.2014.00282

Authors

Nasa

Key Words

English in higher education ; Kano Model ; IPA ; TRIZ-40 Inventive Principles ; English in higher education ; Kano Model ; IPA ; TRIZ-40 Inventive Principles

PublicationName

臺北科技大學管理國際學生碩士專班 (IMBA)學位論文

Volume or Term/Year and Month of Publication

2014年

Academic Degree Category

碩士

Advisor

黃乾怡

Content Language

英文

Chinese Abstract

One fifth of people all over the world know more or less about English. As one of the rapidly developing countries, Mongolia is at the vital point of developing the country in a most significant and beneficial way; thus people in Mongolia are trying to get the best knowledge including English to compete in international community. However, there are thousands of “overeducated” unemployed people whose knowledge can’t reach the market demand and company’s requirement. In the field of professional engineering, and market demand from the companies’ requirements are undoubtedly asking the knowledge of English. This study is aimed to find out engineering students’ opinion about English subject, hear their neediness, whether they are happy with current service from the school regarding the English by integration of Kano model and Importance Performance Analysis. And further suggest specific solutions to schools to improve their operations to fulfill the students’ demands by using 40 Inventive Principles of TRIZ. The results have been found that it is difficult for students to obtain materials of the English class, have less speaking experience, they are not satisfied with the extra English courses at the university and they have expressed their dissatisfaction according to the native English speakers at their schools. The suggested solutions and recommendations for these problems included in this document are for the purpose of this case; however it can be applied to any field and major.

English Abstract

One fifth of people all over the world know more or less about English. As one of the rapidly developing countries, Mongolia is at the vital point of developing the country in a most significant and beneficial way; thus people in Mongolia are trying to get the best knowledge including English to compete in international community. However, there are thousands of “overeducated” unemployed people whose knowledge can’t reach the market demand and company’s requirement. In the field of professional engineering, and market demand from the companies’ requirements are undoubtedly asking the knowledge of English. This study is aimed to find out engineering students’ opinion about English subject, hear their neediness, whether they are happy with current service from the school regarding the English by integration of Kano model and Importance Performance Analysis. And further suggest specific solutions to schools to improve their operations to fulfill the students’ demands by using 40 Inventive Principles of TRIZ. The results have been found that it is difficult for students to obtain materials of the English class, have less speaking experience, they are not satisfied with the extra English courses at the university and they have expressed their dissatisfaction according to the native English speakers at their schools. The suggested solutions and recommendations for these problems included in this document are for the purpose of this case; however it can be applied to any field and major.

Topic Category 管理學院 > 管理國際學生碩士專班 (IMBA)
社會科學 > 管理學
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