大學學務主管僕人式領導、部屬工作士氣及服務導向組織公民行為關係模式之研究－以主管幽默為干擾變項

A Study of the Relationship Model among Supervisors’ Servant Leadership, Staffs’ Morale and Service-Oriented Organizational Citizenship Behavior: Supervisor’s Humor as a Moderator

林岳欣(Yueh-Hsin Lin)

指導教授 ： 李元墩

共同指導教授 ： 吳濟民

長榮大學/管理學院/高階管理碩士在職專班(EMBA)/碩士(2009年)

https://doi.org/10.6833/CJCU.2009.00111

摘要

全世界邁入知識經濟時代，大學教育正以全球化的運作模式，朝向永續經營邁進。近年來，以部屬為中心的僕人式領導方式逐漸被討論，並運用於管理界，另外，領導者如何運用幽默感來激勵部屬們的士氣都是值得討論的問題。故本研究欲探討，在大專校院的學生事務處中，部屬是否會因為僕人式領導者的帶動與幽默的使用而提振其工作士氣，更進一步影響其服務導向組織公民行為。
本研究引用先前學者之僕人式領導、幽默行為、服務導向組織公民行為等構念量表。採取分層立意抽樣方式。針對27所大專校院的149個學務工作團隊發放問卷，採取主管部屬配對方式，共發出875份問卷（含149份主管問卷及726份部屬問卷），回收有效配對問卷481份，回收率為66.25％。再採變異數分析、迴歸分析、Pearson相關分析、層級迴歸分析與結構方程模式等統計方法，驗證本研究假設與理論模式的配適程度。
根據分析結果歸納出研究結論如下：1.僕人式領導與工作士氣有顯著正向相關，且能產生顯著正向影響；2.工作士氣與服務導向組織公民行為有顯著正向相關，且能產生顯著正向影響；3.工作士氣在僕人式領導與服務導向組織公民行為中具有中介效果；4.主管的幽默風格與部屬知覺主管幽默行為有顯著正向相關，且能產生顯著正向影響；5.僕人式領導會因主管幽默行為之干擾作用對工作士氣產生顯著正向影響。最後就本研究之結論與管理意涵作深入探討，並呈現具體之研究貢獻與建議，以供教育單位及學術界參酌。

關鍵字

僕人式領導 ； 幽默 ； 工作士氣 ； 服務導向組織公民行為 ； 學生事務處

並列摘要

Under the challenge and confrontation of globalization and knowledge economy, it has been increasingly important for institutions of the higher education to conduct sustainable operations. Therefore, how to promote morale for the staffs working in the subdivisions of the student affairs departments by adopting the supervisors’ servant leadership and using humor behaviors, and then lead the staffs to do more organizational citizenship behaviors to improve the service quality and promote competence is the most important issue for universities.
Referred to the previous research, the servant leadership, humor behaviors and service-oriented organizational citizenship behavior questionnaire was developed for this study. The stratified purposive sampling was employed. By adopting the supervisor-subordinate pair, 875 copies of the questionnaires (including 149 copies for supervisors and 726 for subordinates) were distributed to 149 work teams of student affairs departments at 27 universities in Taiwan. A total of 481 usable questionnaires were returned, with a valid rate of 66.25%. The data were analyzed by a variety of statistical methods, including ANOVA, Pearson product-moment correlation analysis, regression analysis, hierarchical regression analysis, and structural equation modeling (SEM) to test the hypotheses and fitness of this study.
According to the research results, the conclusions are as follows:
1. Servant leadership has a significant positive correlation and influence on staffs’ morale;
2. Staffs’ morale has a significant positive correlation and influence on service-oriented organizational citizenship behaviors;
3. Staffs’ morale shows a significant mediating effect between servant leadership and service-orientation organizational citizenship behaviors;
4. Supervisors’ humor style has a significant positive correlation and influence on staffs perceived humor behaviors;
5. Supervisors’ humor behavior shows a significant moderating effect between servant leadership and staffs’ morale.
Finally, the conclusions and managerial implications of the study were well explored. The contributions and recommendations of the study also offered to business and academia for their reference.

並列關鍵字

Servant Leadership ； Humor ； Morale ； Service-Oriented Organizational Citizenship Behavior ； Student Affairs Department

參考文獻

徐韶佑（2001）。國民小學校長轉型領導與教師服務士氣關係之研究─以台北市、台北縣及桃園縣為例。國立台北師範學院國民教育研究所碩士論文，未出版，台北市。

許士軍（1993）。管理學，台北：東華書局。

李紹廷譯。James C. Hunter著（2005）。僕人修練與實踐。台北：城邦文化事業股份有限公司。

張筳裕（2007）。台北大學學生事務處滿意度之相關因素分析。學校行政雙月刊，52，頁208-230。

蔡進雄（2003）。僕人式領導對學校行政領導的啟示。人文及社會學科教學通訊，14（3），54-60。