提升新制醫院評鑑準備效率之研究

A Study Of Promoting Preparative Efficiency For New Hospital Accreditation System

王中民(Chung-Ming Wang)

指導教授 ： 蘇俊憲

長榮大學/管理學院/高階管理碩士在職專班(EMBA)/碩士(2008年)

https://doi.org/10.6833/CJCU.2008.00134

摘要

新制醫院評鑑項目總共達508項，各級醫院就其評鑑準備工作，往往必須投入大量資源。基於醫院組織資源有限並致力於資源有效利用，本研究之目的為（1）建構新制醫院評鑑準備模式與（2）個別醫院可依此模式，自行篩選類別與評鑑重點項目，集中資源以期提昇評鑑準備效率。研究中，透過新制醫院評鑑準備模式（圖4-1&表4-7）的設計，依照案例醫院之特徵與資源特殊性，案例醫院從新制醫院評鑑標準中，成功篩選出準備難度與重要性較高之項目。並藉由焦點團體訪談法理出該些項目窒礙問題點，以提出解決方案，以期提升評鑑準備效率的目的。如此，除了印證了此模式的可用性外，也為各級醫院建立一個具有參價值的評鑑準備模式。
最後，此一新制評鑑準備模式（圖4-1與表4-7），僅為本研究初步成果。就整個新制評鑑準備模式之完整性，本研究以圖4-1為基礎，加上評鑑結果與持續改善循環概念，建議以圖5-1作為下一個階段評鑑準備模式改良方向。

關鍵字

新制醫院評鑑 ； 新制評鑑準備模式 ； 焦點團體訪談法

並列摘要

The items of new hospital accreditation standard are totally 508; therefore, a hospital applying for accreditation usually has to invest lots of resources to prepare. Due to resource limitation and dedication to the effectiveness of resource allocation, objectives of this study are: (1) constructing a preparation mode of new hospital accreditation, and (2) through this preparation mode, individual hospital can follow it to review the accreditation standard and sort out its own key items, on which by concentrating resource preparation efficiency could be enhanced. In the study, through the design of preparation mode of new hospital accreditation (Figure4-1& table 4-7), the case study hospital has successfully reviewed the standard and screened out those items with high difficulty and importance, according to its characteristics and special resources. The focus group interview follows sequentially to dig out problems existing in those screened items and then solutions generated to solve them. Thus, the purpose of preparation efficiency could be enhanced and the feasibility of this mode is verified usefully. Besides, a valuable preparation mode is available for any level hospital in accreditation.
The established mode (figure4-1& table 4-7) is still inchoate, so probation is really necessary for it. A mode (figure 5-1) derived from figure 4-1 with accreditation results and continuous improvement cycle is suggested being more complete for accreditation preparation in next stage.

並列關鍵字

new hospital accreditation ； new hospital accreditation preparation mode ； and focus group interview

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