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  • 學位論文

臨床護理人員工作壓力及情緒管理對工作績效影響之探討

The Effects of Job Stress and Emotional Management on Job Performance among Clinical Nurses

指導教授 : 周傳姜

摘要


本研究主要目的在瞭解臨床護理人員之工作壓力、情緒管理對工作績效影響之探討。為描述性相關性研究設計,於台灣南部某醫學中心以護理人員為研究對象,以方便取樣進行橫斷式研究,於2017年2月28日至3月17日,以「工作壓力」、「情緒智力」、「工作績效」量表的結構性問卷為研究工具蒐集資料,共發放1004份問卷,有效回收838份,有效回收率為83.4%。資料以SPSS 22.0版進行描述性與推論性統計、獨立樣本t檢定(independent t-test)、單因子變異數(one-way ANOVA)、皮爾森積差關係(Pearson’s correlation coefficient)、逐步迴歸(stepwise regression analysis)之統計分析。 研究結果顯示:(1)性別、年齡、婚姻狀況、子女數、職稱、工作總年資、科別、教育程度、在職進修於工作壓力有顯著差異。(2)年齡、婚姻、子女數、職稱、工作總年資、科別、教育程度、在職進修於情緒管理、工作績效有顯著差異。(3)整體工作壓力對情緒管理與工作績效呈顯著負相關,顯示工作壓力越大,情緒管理與工作績效越差。(4)整體的情緒管理與工作績效呈顯著正相關,顯示情緒管理越好,工作績效就越高。(5)影響臨床護理人員工作績效重要預測因子包括: 情緒管理、工作總年資、加護病房科別、護理師職稱、工作壓力共五個變項,可以解釋工作績效34.6%的變異量。 本研究果可作為學校教育及臨床教育與護理行政擬定工作壓力對策與情緒管理課程、提升工作績效之參考。

並列摘要


The purpose of this study is to explore the effects of job stress and emotional management on job performance among clinical nurses. A cross-sectional survey and convenience sampling were used to 1004 recruited clinical nurses who work in a teaching general hospital in southern Taiwan. The structured questionnaire, including job stress, emotion intelligence, and job performance was applied for this study. The response rate was 83.4%. Independent t-test, one-way ANOVA, Pearson’s correlation coefficient, and stepwise regression analysis were used to analyze subjects’ responses. The major findings of this study were as follows: 1. There are significant differences between gender, age, marriage, number of children, nurse position, working years, work section, education level, in-service education, and job stress. 2. There are significant differences between age, marriage, number of children, nurse position, working years, work section, education level, in-service education, and emotional management as well as job performance. 3. There is significant negative correlation between job stress and emotional management and job performance, indicating the higher job stress, the worse emotional management and lower job performance. 4. There is significant positive correlation between emotional management and job performance, indicating the higher emotional management, the higher job performance. 5. The effective factors to predict job performance are: emotional management, job stress, working years, work section, and nurse position , which accounted for 34.6% the variation of job performance. The findings of this study provide useful reference for school educators and hospital administrators in developing strategies to decrease job stress and emotional manage.

參考文獻


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