立場表達與呈現之介面設計在線上團體審議中輔助效果之評估

Evaluating the Effects of Interface Support for Stance Expression and Stance Display in Online Group Deliberation

姚道亨(Yeo, Tau Heng)

指導教授 ： 王浩全

國立清華大學/電機資訊學院/資訊系統與應用研究所/碩士(2015年)

摘要

為了應對人們在政治上的分裂,各機構已投入相當多的精力設計能夠彌合不 同意識型態的群眾的線上審議工具。而其中一個前瞻的設計就是在一個資訊空間 中以雙欄的佈局呈現截然相反的觀點。本論文透過兩個實驗去了解,就立場表達 (顯性立場表達/非顯性立場表達)與立場呈現(雙欄式/單欄式)之審議介面 設計如何對線上團體審議中的社交互動與審議成果產生影響。

這兩個實驗具有不同的實驗設計,第一個實驗是一個完全在遠端的線上進行, 而第二個實驗則是在實驗室嚴謹的控制環境中進行更細微的觀測。在實驗一中, 我們發現雙欄式的介面使團體在立場上更不同。實驗二的結果則顯示,雙欄式的 介面能夠刺激團體成員間有更多的互動,包含了聆聽以及回應他人。另外,我們 也發現在同質性高的團體中,強迫顯性表達立場將造成團體在立場上更為極端。

關鍵字

線上審議

並列摘要

In response to political fragmentation of people, many efforts have been put into designing online deliberation tools that can bridge people with different ideologies. One of the promising designs is presenting contrasting views side by side in the same informational space. We present studies looking at how different deliberation interface designs, in terms of stance display (single-threaded and side-by-side design), and stance expression (with-stance and without-stance), influence the social interaction in online group deliberation and outcomes of online group deliberation. The two studies differ in their experimental design in which study 1 was an online study while study 2 was conducted in lab for more subtle investigation. In study 1, we find that the side-by-side interface design makes people more heterogeneous in terms of stance after group deliberation. In study 2, the result shows that side-by-side may stimulate more interaction, including listening and responding to each other, between group members. We also suggest that forcing explicating stance may make groups more extreme in homogeneous groups.

並列關鍵字

online deliberation ； group discussion support

參考文獻

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