導入商業智慧系統之績效評估

The Effectiveness of Business Intelligence System on Performance Assessment

方惠蘋

BI ； 商業智慧 ； 績效評估 ； Business Intelligence ； performance evaluation ； BI

中原大學資訊管理研究所學位論文

2011年

碩士

皮世明

繁體中文

本研究欲探討商業智慧系統之績效評估，並且找出評估的主要因素，參考DeLone and McLean(2003)提出資訊系統成功的因素及以TDWI (2007)針對商業智慧系統評估要素做為本研究之評估項目。本研究採用資訊成功的評估模式將商業智慧系統的影響分為二個構面，即個人績效及組織績效。本研究採用問卷分析法來進行研究並以因素分析及ANOVA，最後本研究鎖定國內企業導入商業智慧系統為成功之五家企業進行研究，本研究實際發放60份問卷，回收60份問卷，總回收率為100%。其中有效問卷為53份，因此有效問卷回收率為88.33%。經本研究之問卷分析後，將系統之績效評估分為商業智慧系統導入後對於組織績效的影響與個人績效的影響因素可信度高，可給予已導入商業智慧系統之企業做評估參考依據，或是欲導入商業智慧系統之企業做導入前評估參考，以提高導入系統成功之機率。

This study was to investigate the business intelligence system performance evaluation and assessment to identify the main factors, refer to DeLone and McLean (2003) proposed information system success factors and TDWI (2007) Assessment for Business Intelligence factor as this study ssessed project. The successful use of information evaluation model of the business intelligence system is divided into two dimensions, that is, individual performance and organizational performance. This study used questionnaires to conduct research and analysis to factor analysis and ANOVA, the last of this research focuses on domestic enterprises into successful business intelligence system for the five companies studied, the actual distribution of 60 questionnaires, 60 questionnaires, total recovery 100%. 53 questionnaires which were, the effective response rate was 88.33%. The analysis of the study questionnaire, the system of performance evaluation after import into business intelligence systems for organizational performance and individual performance factors with high reliability can be imported to give the enterprise business intelligence systems for evaluation reference, or Enterprise wants to do corporate business intelligence systems assessment before importing a reference to improve the chances of success into the system.

1. Rajiv D. Banker RD , Chang H ,Yi-ching Kao Y-C, Impact of Information Technology on Public Accounting Firm Productivity ,Journal of Information Systems Vol. 16, No. 2 ,Fall 2002 ,pp. 209–222
   連結：
2. Bruce Dehning,Theophanis Stratopoulos,DoPont analysis of an IT-enabled competitive advantage,international Journal of Accounting Information System,2,2002,page 165-176
   連結：
3. Bruce Dehning , Vernon J. Richardson,Robert W.Zmud , The financial performance effects of IT-Based supply chain management systems in manufacturing firms ,Journal of Operations Management , 25,2007,page 806-824
   連結：
4. Emilio Boulianne ,Revisiting fit between AIS design and performance with the analyzer strategic-type ,International Journal of Accounting Information Systems Volume 8, Issue 1, 2007, Pages 1-16
   連結：
5. Corlane Barclay ,Kweku-Muata Osei-Bryson , Project performance development framework: An approach for developing performance criteria & measures for information systems (IS) projects , International Journal of Production Economics, Volume 124, Issue 1, 2010, Page 272-292
   連結：
6. C.Sophie Lee,Modeling the Business value of information technology , Information & Management 39, 2001,Page 191-210
   連結：
7. Davison L, Measuring competitive intelligence effectiveness:Insights from the advertising industry, Competitive Intelligence Review, Vol. 12(4) ,2001 ,page 25–38
   連結：
8. DeLone, W. H. and McLean, E. R. Information Systems Success: The Quest for the Dependent Variable,Journal of Information systems research, 3:1- 64 - 1992,page 60-95
   連結：
9. Efraim Turban , Jay E.Aronson , Ting Peng Liang , Decision Support Systems and Intelligenct Systems ,2005
   連結：
10. Fornell, C. and D. F. Larcker,Evaluating Structural Equation Models with Unobservables and Measurement Error,Journal of Marketing Research, 18,1981, page 39-50.
    連結：
11. Hunton, James E., McEwen, Ruth Ann and Wier, nson, The Reaction of Financial Analysts toEnterprise Resource Planning (ERP) Implementation Plans. Journal of Information Systems, Spring 2002. Available at SSRN: http://ssrn.com/abstract=302826 or doi:10.2139/ssrn.302826
    連結：
12. James E. Huntona, Barbara Lippincottb, Jacqueline L. Reck , Enterprise resource planning systems: comparing firm performance of adopters and nonadopters International Journal of Accounting Information Systems Volume 4, Issue 3, September 2003, Page 165-184
    連結：
13. Kaplan, Robert S.＆David P. Norton,Linking the Balanced Scorecard to Strategy, California Management Review, 39:1,Fall 1996 ,page 53-79
    連結：
14. Kaiser, H.F. An index of factorial simplicity. Psychometerika, 1974,page 31-36
    連結：
15. Marcus Gibson , David Arnott, Ilona Jagielska, Evaluating the Intangible Benefits of Business Intelligence: Review & Research Agenda ,2004
    連結：
16. Marin, J., & Poulter, A. Dissemination of Competitive Intelligence. Journal of Information Science. 30(2), 2004,page 165-180
    連結：
17. M.E. Porter, Competitive advantage: Creating and sustaining superior performance, Free Press, New York ,1985
    連結：
18. Mirani, Rajesh & Lederer, Albert L. "An instrument for assessing the organizational benefits of IS projects" Decision Sciences, 29:4,1998,page 803-838
    連結：
19. Mohamed Z. Elbashir, Philip A. Collier, Michael J. Davern, Measuring the effects of business intelligence systems: The relationship between business process andorganizational performance,International Journal of Accounting Information Systems 9,2008,page 135–153
    連結：
20. Mooney J.Grubaxani V , Kraemer KL. A process oriented framework for asses value of information technology. Sixteenth annual international Conference on information System, Amsterdam,The Netherlands;1995 .page 17-27
    連結：
21. Mohammed Sidahmed , Business Intelligence Impact Assessment , Americas Conference on Information Systems (AMCIS),2007
    連結：
22. Nicolaou AI Firm Performance Effects in Relation to the Implementation and Use of Enterprise Resource Planning Systems ,JOURNAL OF INFORMATION SYSTEMS Vol. 18, No. 2,2004,page 79-105
    連結：
23. Nicolaou AI, Somnath Bhattacharya S,Organizational performance effects of ERP systems usage: The impact of post-implementation changes ,International Journal of Accounting Information Systems ,7 , 2006 ,page 18– 35
    連結：
24. Pirttimäki and Lönnqvist, The MEASUREMENT OF BUSINESS INTELLIGENCE , 23,1 information system management , ABI/INFORM Global,2006,page 32
    連結：
25. Rajiv Kohli,Sarv Devaraj,Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research, Information Systems Research ,Vol. 14, No. 2,2003,page 127–145
    連結：
26. Robin Poston,Severin Grabski,(2001), Financial impacts of enterprise resource planning implementations,International Journal of Accounting Information Systems 2 ,2001,page 271–294
    連結：
27. Rikhardsson P,Kræmmergaard P,Identifying the impacts of enterprise system implementation and use: Examples from Denmark ,International Journal of Accounting Information Systems , Volume 7, Issue 1 ,2006,page 36–49
    連結：
28. Williams,S.and Williams, N. The Business Value of Business Intelligence, in: Business Intelligence 8, 4.,2004,
    連結：
29. Wier B, Hunton J, Hassan R. HassabElnaby ,Enterprise resource planning systems and non-financial performance incentives: The joint impact on corporate performance ,International Journal of Accounting Information Systems Volume 8, Issue 3, 2007, Page 165-190
    連結：
30. Liberatore, M. J., and T. Miller “A framework for integratingactivity-based costing and the balanced scorecard into the logistic strategy development and monitoring process.” Journal of Business Logistics,19:2, 1998, page 131-155
    連結：
31. Nunnally, J. C., Psychometric Theory （2nd ed.）, New York：McGraw-Hill,1978
    連結：
32. Cronbach, L. J. Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 1951 , page 297-334.
    連結：
33. 吳明隆,（2003），SPSS統計應用學習實務-問卷分析與應用統計，台北：知城數位科技股份有限公司
    連結：
34. Abdullaev, S., Ko, I.S.: A Study on Successful Business Intelligence Systems in Practice, Journal of Convergence Information Technology (JCIT), 2(2): 89-97, June 2007.
35. Bogdan Ghilic-Micu, Marian Stoica, Marinela Mircea - How to Succeed in Business Intelligence Initiative: A Case Study for Acquisitions in Romania Public Institutions, WSEAS TRANSACTIONS on BUSINESS and ECONOMICS, Issue 6, Volume 5, 2008, page298-309.
36. Dan Remenyi,Arthur Money,Michael Sherwood-Smith,Zahir Irani, The effective measurement and management of IT costs and benefits , Elsevier,2000,384p, ISBN: 075064420
37. Popovič, A., Coelho, P.S. & Jaklič, J. "The impact of business intelligence system maturity on information quality" Information Research, 14(4) ,2009 , paper 417. [Available at http://InformationR.net/ir/14-4/paper417.html]
38. Vincent,A.Mabert, Ashok,Soni., and M.A.Venkataramanan, Enterpriseresource planning survey of U.S. manufacturing firms,Production and Inventory Management journal,second quarter,2000, page 52-58
39. Zhuang YL Lederer AL. An instrument for measuring the business benefits of e-commerce retailing. Int J Electron Commer;7(3) ,2003,page 65–99
40. Wayne W. Eckerson,BEST PRACTICES IN OPERATIONAL BI :Converging Analytical and Operational Processes , THIRD QUARTER 2007 TDWI BEST PRACTICES REPORT ,2007
41. 王茁,台灣睿智資訊 顧問群 ,2005,商業智慧 ,博碩文化
42. 楊淳惠,饒惠如,(2008),金融業-客戶關係管理運用之研究,彰銀資料,第57卷第11期
43. 吳統雄,(1985),態度與行為研究的信度與效度：理論、應用、反省,民意學術專刊,夏季號。