影響組織採用桌面虛擬化之關鍵因素

Key Factors Influencing Organizational Adoption of the Virtual Desktop Infrastructure

江志俊(Chih-Chun Chiang)

指導教授 ： 廖秀莉

中原大學/商學院/資訊管理研究所/碩士(2015年)

https://doi.org/10.6840/CYCU.2015.00204

摘要

近來許多企業在採行撙節措施，在節省成本、提升效益的考量下，企業視為後勤支援角色的資訊部門，對於IT投資的態度因而普遍保守，所以在資訊設備的資源管理、成本控制更顯嚴苛，另外發展迅速的綠能資訊科技(Green IT)也成為重要環保策略之一。
虛擬桌面基礎架構(Virtualization Desktop Infrastructure, VDI)，透過整合使用者的個人電腦讓它運行在數據中心(Data Center, DC)，將個人電腦集中化管理讓管理員減少許多管理上的複雜性及部署上的方便性，行動裝置的普及讓使用者終端也由螢幕轉至行動裝置。
在Computer Economics研究報告中指出北美已有20%的企業導入桌面虛擬化(Computer Economics, 2013)；iThome雜誌調查台灣2013軟體投資重點項目有超過50%的企業計劃採用伺服器虛擬化，桌面虛擬化也高達20.8%；在伺服器虛擬化技術成熟發展後，桌面虛擬化應用也逐漸受到企業關注。
故本研究目的在探討企業導入桌面虛擬化技術動機以及桌面虛擬化的何種特性，能夠吸引企業採用該項服務並提供企業導入桌面虛擬化技術時的問題之建議，並利用TOE架構為主要架構基礎，將企業採用關鍵因素分成「科技」、「組織」、「環境」等三個構面來探討其影響。
本研究論文透過實際訪談多家公司後之結果進行桌面虛擬化相關特性分析，最後得的結論為桌面虛擬化的安全性以及簡化管理兩項特性能夠吸引企業採用該項服務，而科技因素及組織因素則是影響企業採用桌面虛擬化兩項較重要的因素。

關鍵字

TOE架構 ； 桌面虛擬化 ； 關鍵因素

並列摘要

Many businesses have been taking austerity measures in recent years. The IT Department, regarded as a supportive role by businesses, tends to evaluate the necessity of IT investment with more care before investing in consideration of bringing down costs and gaining greater benefits at the same time. Consequently, resources management and cost control of information appliance is strictly enforced. Furthermore, quickly developed Green IT has also become one of the important strategies of environmental protection.
Virtualization Desktop Infrastructure (VDI) integrates the user’s personal computer to make it work in Data Center, centralizing the management of personal computers in order to reduce the managerial complexity and improve the convenience of deployment for the manager. Besides, the great market penetration of mobile devices shifts the application of end users from the computer screens to the mobile devices. A research report of Computer Economics indicates that there are 20% of businesses in North America implement desktop virtualization. In addition, the survey of major investment item of software project in 2013, conducted by iThome Magazine, suggests the fact that there are over 50% of businesses in Taiwan plan to adopt the server virtualization, and the rate of desktop virtualization is up to 20.8%, too. After the technology of server virtualization is well developed, the businesses increasingly pay attention to desktop virtualization also.
Therefore, this study aims to explore what is the factor that makes a business implement desktop virtualization infrastructure, and which characteristic of desktop virtualization appeals to a business, making the business adopt this service and providing it with pieces of advice when it comes across problems.

The technology-organization-environment (TOE) framework is the underlying principle in this study, and there are three major factors discussed in the study, which are technology, organization, and environment, to be examined with a view to finding out their effects.
This dissertation analyzes the relevant characteristics of desktop virtualization through interviews with many businesses, reaching the conclusion that the security of desktop virtualization as well as simplified management attracts businesses to adopt this service. Whether a business adopts desktop virtualization greatly depends on technology and organization factors.

並列關鍵字

key factor ； TOE framework ； desktop virtualization

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