擴展型品質機能展開系統及其在電子合約製造之應用

An Expanded Quality Function Deployment System and Its Application to Electronic Contract Manufacturing

徐明豊(Ming-Li Shiu)

指導教授 ： 江瑞清

中原大學/工學院/工業工程研究所/博士(2007年)

https://doi.org/10.6840/cycu200700232

摘要

追求品質係企業經營中不變而主要的課題，特別是在對於創造顧客價值最重要之新產品開發（new product development，NPD）流程的管理上。「品質機能展開」（quality function deployment，QFD）的方法論，被視為可顯著改善公司整體新產品開發流程之品質的少數管理技術之一。
本研究有鑑於QFD必須演進成為可與新產品開發流程同步實施的「整合性品質保證架構」（integral quality assurance architecture，IQAA），而非僅以一系列的矩陣形式而存在，故基於廣義的QFD概念而發展所謂的「擴展型QFD」（expanded QFD，EQFD）系統。
EQFD系統與原QFD之間共有八項主要差異，其可用來強化原QFD的品質設計方法，並有效支持公司的新產品開發流程。再者，EQFD的實施流程係以電子合約製造（electronic contract manufacturing，ECM）公司的新產品開發方式為例而加以發展，共包含四階段、八程序與36步驟。
本研究利用「多層印刷電路板」（multilayer printed circuit boards）的開發實例，說明EQFD的可應用性。

關鍵字

品質保證 ； 新產品開發 ； 品質機能展開

並列摘要

The pursuit of quality is a constant and dominant theme in business management, in particular in management of new product development (NPD) deemed the most important process for a company to create customer value. The methodology of “quality function deployment” (QFD) is viewed as one of the few management technologies that could have a significant quality improvement impact throughout a company’s NPD cycle.
In view of QFD must evolve into an “integral quality assurance architecture” (IQAA) that can be implemented concurrently with NPD cycle, rather than exist as a mere series of matrices, this study, based on the concept of broadly defined QFD, develops a so-called “expanded QFD” (EQFD) system.
There are eight major differences between EQFD system and the original QFD which can be used to reinforce the quality designing-in methods of the original QFD and can effectively support the corporate NPD cycle. In addition, the implementation process of EQFD is developed by taking the NPD approach of electronic contract manufacturing (ECM) companies for instance which includes four stages, eight phases and 36 steps.
This study uses an illustrative example of the development of “multilayer printed circuit boards” (PCB) to demonstrate the applicability of EQFD.

並列關鍵字

new product development ； quality assurance ； quality function deployment

參考文獻

Akao, Y. (ed) (1990), Quality Function Deployment: Integrating Customer Requirements into Product Design, Productivity Press.

Armacost, R. L., Componation, P. J., Mullens, M. A. and Swart, W. W. (1994), “An AHP Framework for Prioritizing Customer Requirements in QFD: An Industrialized Housing Application,” IIE Transactions, Vol. 26, No. 4, pp. 72-79.

Beckford, J. (1998), Quality: A Critical Introduction, Routledge.

Booker, J. D. (2003), “Industrial Practice in Designing for Quality,” International Journal of Quality & Reliability Management, Vol. 20, No. 3, pp. 288-303

Bouchereau, V. and Rowlands, H. (2000), “Methods and Techniques to Help Quality Function Deployment,” Benchmarking, Vol. 7, No. 1, pp. 8-19.