Translated Titles

An Expanded Quality Function Deployment System and Its Application to Electronic Contract Manufacturing





Key Words

品質保證 ; 新產品開發 ; 品質機能展開 ; new product development ; quality assurance ; quality function deployment



Volume or Term/Year and Month of Publication


Academic Degree Category




Content Language


Chinese Abstract

追求品質係企業經營中不變而主要的課題,特別是在對於創造顧客價值最重要之新產品開發(new product development,NPD)流程的管理上。「品質機能展開」(quality function deployment,QFD)的方法論,被視為可顯著改善公司整體新產品開發流程之品質的少數管理技術之一。 本研究有鑑於QFD必須演進成為可與新產品開發流程同步實施的「整合性品質保證架構」(integral quality assurance architecture,IQAA),而非僅以一系列的矩陣形式而存在,故基於廣義的QFD概念而發展所謂的「擴展型QFD」(expanded QFD,EQFD)系統。 EQFD系統與原QFD之間共有八項主要差異,其可用來強化原QFD的品質設計方法,並有效支持公司的新產品開發流程。再者,EQFD的實施流程係以電子合約製造(electronic contract manufacturing,ECM)公司的新產品開發方式為例而加以發展,共包含四階段、八程序與36步驟。 本研究利用「多層印刷電路板」(multilayer printed circuit boards)的開發實例,說明EQFD的可應用性。

English Abstract

The pursuit of quality is a constant and dominant theme in business management, in particular in management of new product development (NPD) deemed the most important process for a company to create customer value. The methodology of “quality function deployment” (QFD) is viewed as one of the few management technologies that could have a significant quality improvement impact throughout a company’s NPD cycle. In view of QFD must evolve into an “integral quality assurance architecture” (IQAA) that can be implemented concurrently with NPD cycle, rather than exist as a mere series of matrices, this study, based on the concept of broadly defined QFD, develops a so-called “expanded QFD” (EQFD) system. There are eight major differences between EQFD system and the original QFD which can be used to reinforce the quality designing-in methods of the original QFD and can effectively support the corporate NPD cycle. In addition, the implementation process of EQFD is developed by taking the NPD approach of electronic contract manufacturing (ECM) companies for instance which includes four stages, eight phases and 36 steps. This study uses an illustrative example of the development of “multilayer printed circuit boards” (PCB) to demonstrate the applicability of EQFD.

Topic Category 工學院 > 工業工程研究所
工程學 > 工程學總論
  1. Akao, Y. (ed) (1990), Quality Function Deployment: Integrating Customer Requirements into Product Design, Productivity Press.
  2. Armacost, R. L., Componation, P. J., Mullens, M. A. and Swart, W. W. (1994), “An AHP Framework for Prioritizing Customer Requirements in QFD: An Industrialized Housing Application,” IIE Transactions, Vol. 26, No. 4, pp. 72-79.
  3. Beckford, J. (1998), Quality: A Critical Introduction, Routledge.
  4. Booker, J. D. (2003), “Industrial Practice in Designing for Quality,” International Journal of Quality & Reliability Management, Vol. 20, No. 3, pp. 288-303
  5. Bouchereau, V. and Rowlands, H. (2000), “Methods and Techniques to Help Quality Function Deployment,” Benchmarking, Vol. 7, No. 1, pp. 8-19.
  6. Bralla, J. G. (1996), Design for Excellence, McGraw-Hill.
  7. Büyüközkan, G., Dereli, T. and Baykasoğlu, A. (2004), “A Survey on the Methods and Tools of Concurrent New Product Development and Agile Manufacturing,” Journal of Intelligent Manufacturing, Vol. 15, pp. 731-751.
  8. Büyüközkan, G., Ertay, T., Kahraman, C. and Ruan, D. (2004), “Determining the Importance Weights for the Design Requirements in the House of Quality Using the Fuzzy Analytic Network Approach,” International Journal of Intelligent Systems, Vol. 19, pp. 443-461.
  9. Cantamessa, M. (1999), “Design Best Practices, Capabilities and Performance,” Journal of Engineering Design, Vol. 10, No. 4, pp. 305-328.
  10. Chan, L. K. and Wu, M. L. (2002), “Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods,” Quality Engineering, Vol. 15, No. 1, pp. 23-35.
  11. Chen, Y., Fung, R. Y. K. and Tang, J. (2005), “Fuzzy Expected Value Modeling Approach for Determining Target Values of Engineering Characteristics in QFD,” International Journal of Production Research, Vol. 43, No. 17, pp. 3583-3604.
  12. Cheng, L. C. (2003), “QFD in Product Development: Methodological Characteristics and a Guide for Intervention,” International Journal of Quality & Reliability Management, Vol. 20, No. 1, pp. 107-122.
  13. Clausing, D. (1988), “Taguchi Methods to Improve the Development Process,” Proceedings of IEEE Conference on Communications, Vol. 2, pp. 826-832.
  14. Clausing, D. (1993), Total Quality Development: A Step-by-Step Guide to World-Class Concurrent Engineering, ASME Press.
  15. Coghlan, D. and Brannick, T. (2001), Doing Action Research in Your Own Organization, Sage Publications.
  16. Cohen, L. (1988), “Quality Function Deployment: An Application Perspective from Digital Equipment Corporation,” National Productivity Review, Vol. 7, No. 3, pp. 197-208.
  17. Cohen, L. (1995), Quality Function Deployment: How to Make QFD Work for You, Addison-Wesley.
  18. Coombs, C. F. (ed) (2001), Printed Circuits Handbook (fifth edition), McGraw-Hill.
  19. Creveling, C. M., Slutsky, J. L. and Antis, D. (2002), Design for Six Sigma in Technology and Product Development, Prentice Hall PTR.
  20. Cristiano, J. J., Liker, J. K. and White, C. C. III (2000), “Customer-Driven Product Development through Quality Function Deployment in the U.S. and Japan,” Journal of Product Innovation Management, Vol. 17, No. 4, pp. 286-308.
  21. Cristiano, J. J., Liker, J. K. and White, C. C. III (2001), “Key Factors in the Successful Application of Quality Function Deployment (QFD),” IEEE Transactions on Engineering Management, Vol. 48, No. 1, pp. 81-95.
  22. Crowe, T. J. and Cheng, C. C. (1996), “Using Quality Function Deployment in Manufacturing Strategic Planning,” International Journal of Operations & Production Management, Vol. 16, No. 4, pp. 35-48.
  23. Dawson, D. and Askin, R. G. (1999), “Optimal New Product Design Using Quality Function Deployment with Empirical Value Functions,” Quality and Reliability Engineering International, Vol. 15, pp. 17-32.
  24. Eureka, W. E. and Ryan, N. E. (eds) (1995), Quality Up, Costs Down: A Manager’s Guide to Taguchi Methods and QFD, ASI Press.
  25. Flatt, M. O. (1997), Printed Circuit Board Basics, Miller Freeman Inc.
  26. Franceschini, F. and Rossetto, S. (1997), “Design for Quality: Selecting Product’s Technical Features,” Quality Engineering, Vol. 9, No. 4, pp. 681-688.
  27. Franceschini, F. (2002), Advanced Quality Function Deployment, CRC Press LLC.
  28. Ghobadian, A. and Terry, A. J. (1995), “How Alitalia Improves Service Quality through Quality Function Deployment,” Managing Service Quality, Vol. 5, No. 5, pp. 25-30.
  29. Golomski, W. A. (1995), “Reliability and Quality in Design,” IEEE Transactions on Reliability, Vol. 44, No. 2, pp. 216-219.
  30. Greenwood, D. J. and Levin, M. (1998), Introduction to Action Research: Social Research for Social Change, Sage Publications.
  31. Harper, C. A. (2000), High Performance Printed Circuit Boards, McGraw-Hill.
  32. Hauser, J. R. (1993), “How Puritan-Bennett Used the House of Quality,” Sloan Management Review, Vol. 30, No. 3, pp. 61-70.
  33. Hult, M. and Lennung, S. A. (1980), “Towards a Definition of Action Research: A Note and Bibliography,” Journal of Management Studies, Vol. 17, No. 2, pp. 241-250.
  34. Kanji, G. K. (2002), “Performance Measurement System,” Total Quality Management, Vol. 13, No. 5, pp. 715-728.
  35. Kano, N. (1993), “A Perspective on Quality Activities in American Firms,” California Management Review, Vol. 35, No. 3, pp. 12-31.
  36. Kathawala, Y. and Motwani, J. (1994), “Implementing Quality Function Deployment: A Systems Approach,” TQM Magazine, Vol. 6, No. 6, pp. 31-37.
  37. Khoo, L. P. and Ho, N. C. (1996), “Framework of a Fuzzy Quality Function Deployment System,” International Journal of Production Research, Vol. 34, No. 2, pp. 299-311.
  38. King, B. (1987), Better Designs in Half the Time: Implementing QFD Quality Function Deployment in America, GOAL/QPC.
  39. Kotler, P. (2000), Marketing Management (millennium edition), Prentice-Hall.
  40. Kusiak, A. (ed) (1993), Concurrent Engineering: Automation, Tools and Techniques, John Wiley & Sons.
  41. LePrevost, J. and Mazur, G. (2005), “Quality Infrastructure Improvement: Using QFD to Manage Project Priorities and Project Management Resources,” International Journal of Quality & Reliability Management, Vol. 22, No. 1, pp. 10-16.
  42. Lockamy, A. III and Khurana, A. (1995), “Quality Function Deployment: Total Quality Management for New Product Design,” International Journal of Quality & Reliability Management, Vol. 12, No. 6, pp. 73-84.
  43. Magrab, E. B. (1997), “Integrated Product and Process Design and Development: The Product Realization Process,” CRC Press LLC.
  44. McNiff, J. and Whitehead, J. (2006), All You Need to Know about Action Research, Sage Publications.
  45. Miguel, P. A. C. (2005), “Evidence of QFD Best Practices for Product Development: A Multiple Case Study,” International Journal of Quality & Reliability Management, Vol. 22, No. 1, pp. 72-82.
  46. Mizuno, S. (ed) (1988), Management for Quality Improvement: The Seven New QC Tools, Productivity Press.
  47. Monplaisir, L. and Singh, N. (eds) (2002), Collaborative Engineering for Product Design and Development, American Scientific Publishers.
  48. Moskowitz, H. and Kim, K. J. (1997), “QFD Optimizer: A Novice Friendly Quality Function Deployment Decision Support System for Optimizing Product Designs,” Computers & Industrial Engineering, Vol. 32, No. 3, pp. 641-655.
  49. Mrad, F. (1997), “An Industrial Workstation Characterization and Selection Using Quality Function Deployment,” Quality and Reliability Engineering International, Vol. 13, pp. 261-268.
  50. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press.
  51. Ohfuji, T. (1993), Quality Function Deployment: the Basics of QFD (in Japanese), Societas Qualitatis, Vol. 7, No. 2, pp. 2-3.
  52. Ohfuji, T. (2004), What is Quality Function Deployment, Teaching Material of the JUSE International Seminar on TQM, Union of Japanese Scientists & Engineers.
  53. Osada, H. (1998), “Strategic Management by Policy in Total Quality Management,” Strategic Change, Vol. 7, No. 5, pp. 277-287.
  54. Özgener, S. (2003), “Quality Function Deployment: A Teamwork Approach,” TQM & Business Excellence, Vol. 14, No. 9, pp. 969-979.
  55. Park, T. and Kim, K. J. (1998), “Determination of an Optimal Set of Design Requirements Using House of Quality,” Journal of Operations Management, Vol. 16, No. 5, pp. 569-581.
  56. Partovi, F. Y. (1999), “A Quality Function Deployment Approach to Strategic Capital Budgeting,” Engineering Economist, Vol. 44, No. 3, pp. 239-260.
  57. Porter, M. E. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, Free Press.
  58. Prasad, B. (1998), “Review of QFD and Related Deployment Techniques,” Journal of Manufacturing Systems, Vol. 17, No. 3, pp. 221-234.
  59. Ramasamy, N. R. and Selladurai, V. (2004), “Fuzzy Logic Approach to Prioritise Engineering Characteristics in Quality Function Deployment (FL-QFD),” International Journal of Quality & Reliability Management, Vol. 21, No. 9, pp. 1012-1023.
  60. Ross, P. J. (1988), “The Role of Taguchi Methods and Design of Experiments in QFD,” Quality Progress, Vol. 21, No. 6, pp. 41-47.
  61. Schmidt, R. (1997), “The Implementation of Simultaneous Engineering in the Stage of Product Concept Development: A Process Oriented Improvement of Quality Function Deployment,” European Journal of Operational Research, Vol. 100, pp. 293-314.
  62. Shina, S. G. (1991), Concurrent Engineering and Design for Manufacture of Electronics Products, Van Nostrand Reinhold.
  63. Shina, S. G. (ed) (1994), Successful Implementation of Concurrent Engineering Products and Processes, Van Nostrand Reinhold.
  64. Sullivan, L. P. (1986), “Quality Function Deployment,” Quality Progress, Vol. 19, No. 6, pp. 39-50.
  65. Sullivan, L. P. (1988), “Policy Management through Quality Function Deployment,” Quality Progress, Vol. 21, No. 6, pp. 18-20.
  66. Swink, M. (2002), “Product Development-Faster, On-Time,” Research Technology Management, Vol. 45, No. 4, pp. 50-58.
  67. Syan, C. S. and Menon, U. (eds) (1994), Concurrent Engineering: Concepts, Implementation and Practice, Chapman & Hall.
  68. Temponi, C., Yen, J. and Tiao, W. A. (1999), “House of Quality: A Fuzzy Logic-Based Requirements Analysis,” European Journal of Operational Research, Vol. 117, No. 2, pp. 340-354.
  69. Thia, C. W., Chai, K.H., Bauly, J. and Xin, Y. (2005), “An Exploratory Study of the Use of Quality Tools and Techniques in Product Development,” TQM Magazine, Vol. 17, No. 5, pp. 406-424.
  70. Usher, J. M., Roy, U. and Parsaei, H. R. (eds) (1998), Integrated Product and Process Development: Methods, Tools and Technologies, John Wiley & Sons.
  71. Wang, B. (ed) (1997), Integrated Product, Process and Enterprise Design, Chapman & Hall.
  72. Wasserman, G. S. (1993), “On How to Prioritize Design Requirements during the QFD Planning Process,” IIE Transactions, Vol. 25, No. 3, pp. 59-65.
  73. Wheelwright, S. C. and Clark, K. B. (1992), Revolutionizing Product Development: Quantum Leaps in Speed, Efficiency and Quality, Free Press.
  74. Yan, W., Khoo, L. P. and Chen, C. H. (2005), “A QFD-Enabled Product Conceptualization Approach via Design Knowledge Hierarchy and RCE Neural Network,” Knowledge-Based Systems, Vol. 18, pp. 279-293.
  75. Zairi, M. and Youssef, M. A. (1995), “Quality Function Deployment: A Main Pillar for Successful Total Quality Management and Product Development,” International Journal of Quality & Reliability Management, Vol. 12, No. 6, pp. 9-23.
  76. Zhang, Q. and Cao, M. (2002), “Business Process Reengineering for Flexibility and Innovation in Manufacturing,” Industrial Management & Data Systems, Vol. 102, No. 3/4, pp. 146-152.
  77. Zhou, M. (1998), “Fuzzy Logic and Optimization Models for Implementing QFD,” Computers & Industrial Engineering, Vol. 35, No. 1/2, pp. 237-240.
  78. Akao, Y. (ed) (1988), Real Situations of Quality Deployment Applications (in Japanese), Japanese Standards Association.
  79. Akao Y. (1990), Introduction to Quality Deployment (in Japanese), JUSE Press.
  80. Akao Y. (1996), “Quality Function Deployment on Total Quality Management and Future Subject” (QFD and TQM Series No. 1) (in Japanese), Quality Management, Vol. 47, No. 8, pp. 55-64.
  81. Akao, Y. (1997), “QFD: Past, Present, and Future,” Proceedings of the 3rd International Symposium on Quality Function Deployment, pp. 19-29.
  82. Akao, Y. (2001), “TQM Quality System by QFD Based on ISO 9000,” Proceedings of the 6th International Conference on ISO 9000 & TQM, pp. 137-146.
  83. Akao, Y. (2001), “Quality Management System by Quality Function Deployment,” Proceedings of the 7th International Symposium on Quality Function Deployment, pp. 1-6.
  84. Akao, Y. (2002), “QFD and Knowledge Management,” Proceedings of the 7th International Conference on ISO 9000 & TQM, pp. 83-84.
  85. Akao, Y. (2002), “QFD and Knowledge Management on Health Care Service,” Proceedings of the 8th International Symposium on Quality Function Deployment.
  86. Akao, Y. (2004), “Product Quality and Work Quality,” Proceedings of the 9th International Conference on ISO 9000 & TQM, pp. 246-253.
  87. Akao, Y. and Inayoshi, K. (2003), “QFD and Administrative Knowledge Management,” Proceedings of the 9th International Symposium on Quality Function Deployment.
  88. Akao, Y. and Kamimura, T. (2005), “QFD and Knowledge Management: A QFD Case Study on the Development of a Large Outboard Motor,” Proceedings of the 7th Management International Congress.
  89. Akao, Y. and Kozawa, Y. (2005), “QFD and Knowledge Management: A QFD Case Study on a Survey of Surgery Patient Satisfaction,” Proceedings of the 10th International Conference on ISO 9000 & TQM.
  90. Akao, Y. and Mazur, G. H. (2003), “The Leading Edge in QFD: Past, Present and Future,” International Journal of Quality & Reliability Management, Vol. 20, No. 1, pp. 20-35.
  91. Akao, Y., Naoi, T. and Ohfuji, T. (1989), “Survey of the Status of Quality Deployment-Report from the Quality Deployment Research Committee” (in Japanese), Quality Control, Vol. 19, No. 1, pp. 35-44.
  92. Akao Y., Ohfuji, T. and Kaneko, N. (1990), “Methods for Collecting Customer Information and Translating Demanded-Quality” (Application of QFD Series No. 1) (in Japanese), Quality Management, Vol. 41, No. 7, pp. 77-86.
  93. Akao, Y., Ohfuji, T. and Naoi, T. (1987), “Survey and Reviews on Quality Deployment in Japan,” Proceedings of International Conference for Quality Control, pp. 171-176.
  94. Akao, Y., Ono, T., Harada, A., Tanaka, H. and Iwasawa, K. (1983), “Quality Deployment including Cost, Reliability and Technology (Part I)-Design of Quality, Cost and Reliability” (in Japanese), Quality, Vol. 13, No. 1, pp. 61-70.
  95. Akao, Y. and Takaomoto, M. (2005), “QFD and Knowledge Management: A QFD Case Study on the Development of Substation Equipment,” Proceedings of the 11th International Symposium on Quality Function Deployment.
  96. Akao, Y. and Tsugawa, M. (2004), “QFD and Knowledge Management: A QFD Case Study on the Development of a Commercial Scanner,” Proceedings of the 10th International Symposium on Quality Function Deployment.
  97. Allen, C. W. (ed) (1990), Simultaneous Engineering: Integrating Manufacturing and Design, Society of Manufacturing Engineers.
  98. Antony, J. and Banuelas, R. (2002), “Design for Six Sigma,” Manufacturing Engineer, February, pp. 24-26.
  99. Argyris, C., Putnam, R. and Smith, D. M. (1985), Action Science, Jossey-Bass.
  100. Bendell, T., Boulter, L. and Goodstadt, P. (1993), Benchmarking for Competitive Advantage, Pitman Publishing.
  101. Burke, E., Kloeber, J. M. and Deckro, R. F. (2002), “Using and Abusing QFD Scores,” Quality Engineering, Vol. 15, No. 1, pp. 9-21.
  102. Carter, D. E. and Baker, B. S. (1992), Concurrent Engineering: The Product Development Environment for the 1990s, Addison-Wesley.
  103. Clausing, D. and Pugh, S. (1991), “Enhanced Quality Function Deployment,” Proceedings of the Design Productivity International Conference, pp. 15-25.
  104. Clausing, D. and Simpson, B. H. (1990), “Quality by Design,” Quality Progress, Vol. 23, No. 1, pp. 41-44.
  105. Conti, T. (1989), “Process Management and Quality Function Deployment,” Quality Progress, Vol. 22, No. 12, pp. 45-48.
  106. Coughlan, P. and Coghlan, D. (2002), “Action Research for Operations Management,” International Journal of Operations & Production Management, Vol. 22, No. 2, pp. 220-240.
  107. Cox, C. A. (1992), “Keys to Success in Quality Function Deployment,” APICS-The Performance Advantage, Vol. 2, No. 4, pp. 25-29.
  108. Elliott, J. (1991), Action Research for Educational Change, Open University Press.
  109. Fortuna, R. M. (1988), “Beyond Quality: Taking SPC Upstream,” Quality Progress, Vol. 21, No. 6, pp. 23-28.
  110. Garvin, D. A. (1987), “Competing on the Eight Dimensions of Quality,” Harvard Business Review, November-December, No. 6, pp. 101-109.
  111. Gummesson, E. (2000), Qualitative Methods in Management Research (second edition), Sage Publications.
  112. Hahn, G. J., Doganaksoy, N. and Hoerl, R. (2000), “The Evolution of Six Sigma,” Quality Engineering, Vol. 12, No. 3, pp. 317-326.
  113. Hauser, J. R. and Clausing, D. (1988), “The House of Quality,” Harvard Business Review, Vol. 66, No. 3, pp. 63-73.
  114. Hunt, R. A. and Xavier, F. B. (2003), “The Leading Edge in Strategic QFD,” International Journal of Quality & Reliability Management, Vol. 20, No. 1, pp. 56-73.
  115. Kanda, N. (1995), Seven Tools for New Product Planning, JUSE Press.
  116. Kano, N. (1987), “Quality Management in Management Engineering” (in Japanese), Quality, Vol.17, No.1, pp. 23-39.
  117. Kano, N. (1994), “Downsizing through Reengineering and Upsizing through Attractive Quality Creation,” Proceeding of ASQC Annual Quality Conference, pp. 1-8.
  118. Kano, N. (ed) (1996), Guide to TQM in Service Industries, Asian Productivity Organization.
  119. Kano, N. (2002), “Attractive Quality Creation under Globalization,” The 8th Asia Pacific Quality Organization Conference Proceedings, Vol. 1, pp. K-18- K-21.
  120. Khandpur, R. S. (2006), Printed Circuit Boards: Design, Fabrication, Assembly and Testing, McGraw-Hill.
  121. Killen, C. P., Walker, M. and Hunt, R. A. (2005), “Strategic Planning Using QFD,” International Journal of Quality & Reliability Management, Vol. 22, No. 1, pp. 17-29.
  122. Kim, K. J., Moskowitz, H., Dhingra, A. and Evans, G. (2000), “Fuzzy Multicriteria Models for Quality Function Deployment,” European Journal of Operational Research, Vol. 121, No. 3, pp. 504-518.
  123. Kogure, M. and Akao, Y. (1983), “Quality Function Deployment and CWQC in Japan,” Quality Progress, Vol. 16, No. 10, pp. 25-29.
  124. Lai, X., Xie, M. and Tan, K. C. (2005), “Dynamic Programming for QFD Optimization,” Quality and Reliability Engineering International, Vol. 21, pp. 769-780.
  125. Lu, M. H., Madu, C. N., Kuei, C. H. and Winokur, D. (1994), “Integrating QFD, AHP and Benchmarking in Strategic Marketing,” Journal of Business & Industrial Marketing, Vol. 9, No. 1, pp. 41-50.
  126. Maddux, G. A., Amos, R. W. and Wyskids, A. R. (1991), “Organizations Can Apply Quality Function Deployment as Strategic Planning Tool,” Industrial Engineering, Vol. 23, No. 9, pp. 33-37.
  127. Mader, D. P. (2002), “Design for Six Sigma,” Quality Progress, Vol. 35, No. 7, pp. 82-86.
  128. Marks, L. and Caterina, J. (2000), Printed Circuit Assembly Design, McGraw-Hill.
  129. Masud, A. S. and Dean, E. B. (1993), “Using Fuzzy Sets in Quality Function Deployment,” Proceedings of the 2nd Industrial Engineering Research Conference, pp. 270-274.
  130. McNiff, J. and Whitehead, J. (2002), Action Research: Principles and Practice (second edition), RoutledgeFalmer.
  131. Mizuno, S. and Akao, Y. (eds) (1978), Quality Function Deployment: A Company-wide Quality Approach (in Japanese), JUSE Press.
  132. Mochimoto, T. (1996), “A Study on Product Value, Quality, Price and the Ability to Market Competitiveness” (in Japanese), Quality, Vol. 26, No. 2, pp. 81-85.
  133. Mochimoto, T. (1997), “Reconsideration of VE Equation and Deployment of Quality Concept” (in Japanese), Quality, Vol. 27, No. 4, pp. 182-193.
  134. Ohfuji, T., Cristiano, J. J. and White, C. C. III (1996), “Comparison of QFD Status in Japan and the USA” (in Japanese), Proceedings of the JSQC 25th Anniversary and 52nd Research Presentations, pp. 1-4.
  135. Ohfuji, T., Ono, M. and Akao, Y. (1990), Quality Deployment (1): Construction and Exercise of Quality Chart (in Japanese), JUSE Press.
  136. Ohfuji, T., Ono, M. and Akao, Y. (1994), Quality Deployment (2): Total Deployment including Technology, Reliability and Cost (in Japanese), JUSE Press.
  137. Oshiumi, K. (1966), “Perfecting Quality Assurance System in Plants” (in Japanese), Quality Control, Vol. 17, May, pp. 62-67 (supp.).
  138. Parsaei, H. R. and Sullivan, W. G. (eds) (1993), Concurrent Engineering: Contemporary Issues and Modern Design Tools, Chapman & Hall.
  139. Prasad, B. (1996), Concurrent Engineering Fundamentals: Integrated Product and Process Organization (volume 1), Prentice Hall PTR.
  140. ReVelle, J. B., Moran, J. W. and Cox, C. A. (1998), The QFD Handbook, John Wiley & Sons.
  141. Robertson, C. T. (2004), Printed Circuit Board: Designer’s Reference: Basics, Prentice Hall PTR.
  142. Shin, J. S., Kim, K. J. and Chandra, M. J. (2002), “Consistency Check of a House of Quality Chart,” International Journal of Quality & Reliability Management, Vol. 19, No. 4, pp. 471-484.
  143. Shindo, H. (ed) (1998), Advanced QFD Technology for Value Creation (in Japanese), JUSE Press.
  144. Snee, R. D. (2003), “Eight Essential Tools,” Quality Progress, Vol. 36, No. 12, pp. 86-88.
  145. Stringer, E. T. (1996), Action Research: A Handbook for Practitioners, Sage Publications.
  146. Suh, N. P. (2005), Complexity: Theory and Applications, Oxford University Press.
  147. Terninko, J. (1997), Step-by-Step QFD: Customer-Driven Product Design (second edition), CRC Press LLC.
  148. Turino, J. (1992), Managing Concurrent Engineering: Buying Time to Market, Van Nostrand Reinhold.
  149. Wasserman, G. S., Sudjianto, A., Mohanty, G. and Sanrow, C. W. (1993), “Using Fuzzy Set Theory to Derive an Overall Customer Satisfaction Index,” Proceedings of the 5th Symposium on Quality Function Deployment, pp. 36-54.
  150. Zhang, X., Bode, J. and Ren, S. (1996), “Neural Networks in Quality Function Deployment,” Computers & Industrial Engineering, Vol. 31, No. 3/4, pp. 669-673.
Times Cited
  1. 林俊緯(2016)。應用先期產品品質規劃 建構新產品開發流程─以LED藍寶石事業為例。中原大學工業與系統工程研究所學位論文。2016。1-68。 
  2. 吳仲揚(2012)。應用先期產品品質規劃與設計六標準差建構新產品開發流程─以JDM伺服器廠為例。中原大學工業與系統工程研究所學位論文。2012。1-100。 
  3. 周乃天(2011)。建構設計品質保證之流程—以電子化學品光阻劑為例。中原大學工業與系統工程研究所學位論文。2011。1-89。 
  4. 方榮峻(2010)。建構六標準差應用於網路行銷之整合模式。中原大學工業與系統工程研究所學位論文。2010。1-82。 
  5. 黃志琮(2009)。建構設計品質保證之流程─以3C產業塑膠結構件為例。中原大學工業與系統工程研究所學位論文。2009。1-97。 
  6. 林子皓(2008)。應用先期產品品質規劃與設計六標準差 建構新產品開發流程─以手機代工業為例。中原大學工業工程研究所學位論文。2008。1-82。 
  7. 于佩惠(2012)。應用六標準差設計改善先期產品品質規劃系統之流程-以石英元件產業為例。中原大學工業與系統工程研究所學位論文。2012。1-144。