以資源基礎理論探討供應商供應效能對供應鏈績效之影響－餐旅公司實證研究

The Effect of Supplier Efficiency to the Supply Chain Performance from resource-based theory perspective - Evidence for Hospitality Companies

許順發(Shun-Fa,Hsu)

指導教授 ： 吳武忠

國立高雄餐旅大學/餐旅學院/餐旅管理研究所/碩士(2014年)

摘要

自餐旅產業蓬勃發展以來一直面臨激烈的競爭，而餐旅企業必須與優良的供應商合作來增加他們在競爭上的優勢、提升績效。本研究的目標是希望能從資源基礎理論的觀點探究台灣餐旅產業供應商的產品開發效能、供應商之間的連結、設計品質、以及企業與供應商之間的適應性，如何影響餐旅公司的供應鏈績效(SCP)，並由資源基礎理論建構一SCP模型。本研究採用分層隨機抽樣的方式，以全台灣北中南東地區的連鎖餐廳及國際觀光旅館做為樣本，並透過信件郵寄給本研究案例中所需求的經理人。1063份問卷寄出(1000份至餐廳以及63份至旅館)，共回收156份有效問卷。
研究發現當供應商擁有良好產品開發效能，可以符合預算要求、減少不必要的浪費。同時透過緊密合作關係可以建立對彼此的適應性，強化共存；良好的供應商連結性使的餐旅業者願意與其合作。此外供應商在與餐旅業者買賣雙方關係中會強化其產品設計品質來達到業者的標準，透過與業者的合作使服務或商品在傳遞過程中更加流暢，並在合作關係裡投資高度專業化的設備來提升供應鏈績效。

關鍵字

資源基礎理論 ； 供應商連結性 ； 產品開發效能 ； 設計品質 ； 供應鏈績效

並列摘要

The goal of this study was to investigate how supplier’s product development efficiency, supplier–supplier connection, design quality, and adaptation affect the supply chain performance (SCP) of hospitality companies in Taiwan, a SCP model from the perspective of resource base was formulated. We use the stratified random-sampling method for this study. We mailed the research questionnaire to the managers in the cases where they could be identified; 1063 questionnaires were sent by mail (1000 to restaurant chains and 63 to hotels), and 160 responses (15%) were received yielding a usable response of 156 fully completed questionnaires.
When the supplier has good product development efficiency, they can comply with the requirements of the budget project, reduce unnecessary costs, cooperate through this relationship, and then, finally adapt to the companies to strengthen mutual relations of coexistence; suppliers with a good connection can make companies willing to go along with them. On the other hand, suppliers in this buyer–supplier relationship will strengthen their product design quality to meet the companies’ standards, and thus, invest capital in the cooperative relationship; and the suppliers will cope with the companies to make the delivery procedure more unhindered, and invest in highly specialized equipment in the relationship.

並列關鍵字

Resource-based theory ； Supplier-supplier connection ； product development efficiency ； design quality ； supply chain performance

參考文獻

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