飛航安全是軍事及民航工作一項長期而艱巨的重要任務。隨著科技進步,飛機設備可靠性提高,技術因素引發的安全事故大大減少。反之,人為失誤導致的不安全事件卻直線上升。飛機修護是航空安全中的一環,維修人員工作同樣面臨著時間、空間的急迫及壓力,一旦發生人為疏失,便有可能造成嚴重後果。 本研究以HELLOS模式為研究架構,針對其原先所提出之機務人員風險因素透過產、官、學界之專家問卷進行各構面因素之增修,並透過口語綜合評判函數計算出各構面與構面底下各因素之權重,依據各權重進行各構面與其風險因素排序,並照其結果與機務維人員現行工作所存在環境可能暴露之風險做對照,以期找出與機務人員最直接相關之風險因素。 根據本研究結果之各構面得分最高之風險因素來看,維修人員重視的大多為與自身權益與工作環境相關的風險因素,而在資源有限的情形下,航空公司可根據本研究所提出之風險因素進行資源配置並執行分析與管理,進而才能控制因維修風險而導致的飛安危機產生。
Aviation Safety is a long-term and tough task of military and civil aviation. With the development of technology, the equipment of aircraft becomes more reliable and less air accident cause by technology. On the contrary, there are more and more unsafe incidents caused by artificial errors. Maintenance technicians will face the pressure brought by time and space during their jobs. If the artificial error happened, it will give rise to serious problems. This study is based on HELLOS model. To aim at the risk factors of maintenance technicians mentioned before, this study fixes all the factors of each dimension by expert's questionnaire. Besides, this study calculates the weight of each dimension by verbal aggregation function and arranges each dimension and risk factors by weight. This study compares the arrangement result with the risk of maintenance technicians encountered in their working environment and trying to find out the risk factor that most directly correlated to the maintenance technicians. The results indicate that the maintenance technicians pay much attention to their own benefits and work environment-related risk factors, airlines can proceed resource deployment and enforce analysis based on the risks presented by this study. Furthermore, crisis of airsafety caused by human factor can be controlled.