職場社交軟體溝通的黑洞：工作與家庭角色衝突、工作壓力、效率與團體認同

Always on Duty? The Negative and Positive Effects of Using Mobile Social Networking Tools for Work

曾巧雲

家庭工作衝突 ； 家庭工作角色模糊 ； 工作壓力 ； 即時通訊軟體 ； 社交網絡 ； 行動商務 ； 行動裝置 ； 團體效率 ； 團體認同 ； Work-family Role Blurring ； Work Stress ； Instant Messaging ； Social Networking Sites ； Mobile Commerce ； Mobile Device ； Work-family Conflict ； Group Effectiveness ； Group Identity

臺北大學資訊管理研究所學位論文

2016年

碩士

楊運秀;汪志堅

英文

科技的進步人們利用智慧型裝置使用社交軟體用來溝通公事，不再僅是只有做社交之用途。社交軟體帶來了許多益處，像是提升工作團隊效率，然而，另一方面，社交軟體的使用也可能帶來負面的效應，因為社交軟體隨時隨地方便聯絡，不論是上班還是下班皆可方便聯絡，進而導致工作負荷量大及家庭與工作的衝突。上班時，員工使用社交軟體來溝通公事，而員工下班時，他們仍來利用社交軟體來處理工作的事務，導致員工永遠處於工作的狀態。本研究試圖了解使用社交軟體處理公事的正面影響以及負面影響，以及公私不分之情形。本研究進行了兩個實證研究，此兩個實證研究皆採用問卷調查法，分別收集了442位與299位受訪者，研究中我們發現使用社交軟體處理公事確實可以增加團隊的團體工作效率以及工作團隊的認同感，但也確實讓員工感到工作負荷量過大以及工作家庭之間的衝突。另外，本研究也進一步發現，使用社交軟體來溝通公事使得員工在家庭和工作間角色界線模糊，因家庭與工作角色界線的模糊，使得員工進而產生了家庭與工作的衝突。本研究主要探討使用社交軟體導致的正面與負面的效應，而本研究結論提供了未來研究方向加以探討使用智慧型手機之應用軟體來溝通公事之影響。

With the advance of science and technology, people now can easily contact others through mobile devices and mobile social networking tools for work. Using social networking tools may increase blurring the boundary between work and family domains. The use of mobile social networking tools creates a new work-life relationship. Mobile social networking tools provide a lot of benefits, including effectiveness and flexibility. However, the use of mobile social networking tools also blurs the boundary between work and life. People use mobile social networking tools to conduct their personal affairs when in working hours. Additionally, co-workers, colleagues, supervisors, subordinates, and others can still use mobile social networking tools to contact employees when they are not working. In this study, we examine the positive and negative effects of using mobile social networking tools for work. The research adopted online questionnaire survey. In study1, we collected a total of 442 vaild questionnaire. In study2, we collected a total of 299 vaild questionnaire.The findings of this study show that the use of social networking tools increases group effectiveness, which results in greater group identity. However, the use of mobile social networking tools also leads to greater perceptions of workload and work-family conflict. We also has demonstrated using social networking tools will lead work-family role blurring. Our research results also provide guidance for future research to explore the impact of using mobile applications in the workplace.

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