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  • 學位論文

企業主管面對工作壓力所產生工作滿足與工作績效之研究

The Research of Relationship Among Work Stress, Work Satisfaction and Job Performance of Business Executives.

指導教授 : 陳銘薰
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摘要


企業主管人員為其發展的主要人員,近年來因市場競爭越來越激烈,在這個微利的時代,要創造出一個良好的工作績效,將背負著越來越沉重的工作壓力,對企業的主管人員而言,如何在工作中面對各種壓力,找到工作的滿足感,進而讓工作績效目標得以順利達成,都是一個新的課題與新的挑戰。 本研究的目的是探討針對不同人格特質的企業主管人員,對於面臨工作壓力時,所產生工作滿足及工作績效之相關性研究。將主管人員之個人屬性除依照基本之性別、年齡、教育程度、婚姻狀況、擔任主管年資外,增列工作職級、工作性質及產業別之人口統計變項,期望能更進一步瞭解企業主管因背景不同,對於工作壓力及工作滿足是否會有顯著之差異,以及工作壓力造成工作滿足及工作績效之影響為何。 本研究以問卷調查進行研究,共發出235份問卷,有效回收問卷188份,採用SPSS進行統計分析,針對樣本資料作因素分析、信度分析、描述性統計、相關分析、t檢定分析、單因子變異數分析及多因子多變量分析及複迴歸分析等方法。彙整各種分析模式能得到下列發現或結論: 一、 工作壓力對工作滿足呈顯著負相關。 二、 工作滿足對工作績效有顯著正相關。 三、 工作壓力對工作績效呈顯著負相關。 四、 工作壓力、工作滿足、工作績效之部份構面會因部份人口統計變項之不同而有顯著差異。

並列摘要


Business executives are the prime players in a developing organization. As the market is getting more and more competitive at the present era, there is not easy for an organization to create high margin profitability. Reciprocally, business executives are shouldering increasing work pressure to establish better job performance. For business executives in their workplaces, the questions on how to cope with various work pressure, how to gain work satisfaction as well as to achieve satisfactory performance, have become new issues and challenges for them inevitably. The objective of this research is to study how business executives with different characteristics carry out self evaluation on work satisfaction and performance under stress. The individual characteristic of a business executive (categorized according to his or her gender, age, education level, and marital status, year of servicing), promotion in work placement, work categories, personal assets and the variables of populations are taken into account to this research. The study also aims to further understand how the business executives with different backgrounds will be affected by the impact of work pressure. This research was completed by using sampling method and questionnaire. The total of 235 questionnaires were sent out and 188 valed questionnaires were collected to carry out the analysis. The statistical analysis was conducted by using SPSS statistic software. The series of reliability analysis, descriptive statistic, correlation analysis, T-distribution analysis, single factor variables analysis, Multi-Variables Analysis and multiple regression analysis were carried out. Conforming the various analysis patterns, the below findings and conclusions are established: 1. Work pressure is negatively related to work satisfaction. 2. Work satisfaction is positively related to job performance. 3. Work pressure is negatively related to job performance. 4. Work pressure, work satisfaction and job performance appear to be differents due to some demographic characteristics.

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