去抑或失真？網路人際溝通的情緒表達與自我揭露

Disinhibition or Distortion?Emotion Expression and Self-disclosure in Computer-mediated Communication

周書丞(Shu-Cheng Chou)

指導教授 ： 汪志堅

國立臺北大學/商學院/資訊管理研究所/碩士(2009年)

摘要

隨著資訊科技的發展，人們對電子媒介溝通的依賴與習慣均日益上升，然而因著去抑效應與缺乏面對面溝通之視覺線索所造成的失真與訊息壓縮，網路人際溝通到底是否可以有效的傳遞正確的情緒，是相當有趣的議題。本研究透過兩個熱門的網路中介媒體(即時通訊與電子郵件)，分別以發訊者與收訊者角度，去探討性別因素與媒體豐富性對情緒溝通及自我揭露的影響，包含問卷調查與實驗設計兩個研究。研究結果顯示，性別與性別組成顯著地影響網路上的自我揭露與情緒表達，相較於異性溝通，女性對同性表達與接收較多的情緒；女性收訊者也會接收到較多情緒，女性發訊者表達的情緒也令收訊者感到較為強烈。此外，陰柔性格與情緒接受呈現正相關。結果亦呈現媒體豐富度有助於強化情緒的表達意願與接收情況，也指出表情符號對於情緒表達擁有正面影響。

關鍵字

電腦中介媒體 ； 性別性別組成 ； 媒體豐富度 ； 情緒表達 ； 表情符號 ； 自我揭露

並列摘要

This research focuses on the influence of gender and media richness on emotion expression in the most popular forms of computer-mediated communication (CMC): instant messaging and email. Considering as message sender and receiver, two studies were conducted, including a questionnaire survey and an experiment. The results show that females express and receive more emotion and express more emotion toward the same gender than opposite gender, and the same results appeared in self-disclosure. Besides, the feminine trait of receiver is positively related to perceived negative emotion. The results also indicate that media with higher media richness (e.g., instant messaging) enhances emotion expression and perception than media with lower media richness (e.g., email). In addition, emoticon usage enhances the conveyance of emotion expression.

並列關鍵字

Computer mediated communication ； instant messaging ； email ； gender ； media richness ； emotion ； emoticon

參考文獻

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