以平衡計分卡建構縣市政府道路養護管理指標之研究

Using Balance Scorecard to establish local government guidelines to maintenance management indicators

魏光譽(Wei Kuang-Yi)

指導教授 ： 林志棟 ； 黃偉慶

國立中央大學/工學院/土木工程學系/博士(2014年)

摘要

道路為國家最基礎的公共建設，為了維持道路的使用效能，各級政府皆投入大量的資源，致力於道路的平整，許多評估道路績效的方式也相繼產生，然而環顧現今道路績效大多以鋪面現況為評估之標的，對於管理層面的績效指標則較不重視。
為建立以管理為主體的縣市政府道路養護指標，本研究以顧客、財務、內部流程及學習成長等4個構面的平衡計分卡架構作為策略管理之主軸。在彙整國內公共工程政策，擬定出道路養護執行的策略後，以20個地方政府的市區道路考評、公路養護考評及資料包絡分析法等三種績效考評模式作為人力與財務評估的基礎，再參考國外道路養護績效評估及交通部門平衡計分卡管理模式，建立出包含4個構面、15項策略議題，共23項的平衡計分卡指標。
道路養護管理平衡計分卡23項指標之個別權重，乃是利用不同工程專業的專家問卷，透過層級分析法加以建立。經分析養護工程師問卷結果顯示，權重最高的指標為「鋪面主體妥善率」權重為0.107，權重最低的指標為「鋪面管理系統建置及更新」權重為0.012。
經本研究建立之道路養護管理平衡計分卡指標，實際評估臺北市政府績效得分為81.69分，桃園縣政府績效得分為65.15分，新竹縣政府績效得分為60.19分。各地方政府對於道路養護管理績效的提升，可依據平衡計分卡指標之架構進行調整，中央政府對地方政府的道路考評項目也可用本研究訂定的評估指標作參考，促使道路養護各項管理作為可以邁向平衡的發展，提供更高的施政滿意度。

關鍵字

道路養護 ； 資料包絡分析法 ； 平衡計分卡 ； 層級分析法 ； 績效評估

並列摘要

Roads are a country’s most basic infrastructure. To maintain the effective use of roads, various government agencies devote significant resources to construct and maintain roads and create different methodologies to evaluate program effectiveness. However, existing evaluations tend to focus more on conditions of the road surfacing than the management of performance indicators.
To establish a management-focus road maintenance indicator for county and city governments, this research focuses on four dimensions: customers, financials, operations, and learning growth.
This paper starts with creating road maintenance strategies by taking into account domestic public infrastructure policies. Then the paper uses three performance valuation models as foundation for human resources and financial evaluations. These models incorporate 20 local governments’ evaluations, highway maintenance evaluations, and data envelopment analysis. Furthermore, this research uses foreign highway road maintenance valuation and department of traffic balance scoreboard to build performance indicators that include four establishments, 15 strategic issues, and 23 balance scoreboards.
Road maintenance and management of individual rights BSC 23 indicators of weight, but using different engineering expert questionnaire, to be created through the AHP. Maintenance engineers analyzed the questionnaire results showed that the highest weight indicator is "pavement condition" with a weight of 0.107, the lowest weight indicator is "to build and update the pavement management system" with a weight of 0.012.
Road Maintenance Management Balanced Scorecard indicators established by the present study, a realistic assessment of the Taipei City Government Performance score of 81.69 points, Taoyuan County Government Performance score of 65.15 points, Hsinchu County Government Performance score of 60.19 points. For local governments to improve road maintenance management performance can be adjusted based on the Balanced Scorecard framework indicators, the central government to local government road project evaluation study can also be used to set the evaluation index for reference, prompting the management of road maintenance as you can move towards a balanced development, providing greater satisfaction policy.

並列關鍵字

Road maintenance ； Data envelopment analysis ； Balanced ScoreCard ； The analytic hierarchy process ； Performance Evaluation

參考文獻

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