物流中心人力配置最佳化之決策模式

本研究主針對物流中心內的流通加工產線進行人力派遣規劃問題，以數學規劃法，建構最適之人力配置模式，該模式針對不同計價方式包括計量與計件，規劃正職人員及派遣人員的最適人力配置，以達到總利潤最大化為目標。為驗證本模式之正確性，將以國內某一家國際物流中心進行模式之測試，並比較本研究所提出之模式與人工指派之差異。研究發現，在計件與計量的兩種模式中，本研究所提出的指派之人力成本低於人工指派之成本，也顯示本研究所提出之模式優於現在的人工指派方式。本研究也針對重要參數進行敏感度分析，並提出具體結論與建議，提供物流中心管理者進行人力指派之參考。

關鍵字

物流中心；人力配置；數學規劃法；流通加工

並列摘要

This study mainly focuses on the allocation of manpower resources during distribution processing in a distribution center. The optimal allocation model of manpower sources is constructed by using a mathematical programming method. To achieve the target of maximum profitability, this model will examine different price calculation methods including quantity-based and contract-based pricing, optimizing allocation of full-time labor and outsourcing labor. To verify the correctness of this model, it will be examined by one domestic international distribution center, and the differences from the propose model and manual dispatching will be shown. Under quantity-based and contract-based pricing, the cost of the proposed model is lower than manual dispatching; this proposed model is better than the manual dispatching procedure used at present. This study also conducts sensitivity analysis regarding important parameters, and will provide managers of distribution centers with a guide, including conclusions and suggestions for manpower planning.

並列關鍵字

distribution center ； manpower allocation ； mathematical programming ； distribution processing

參考文獻

4.Skjoett-Larsen, T. (2000). Third party logistics-from an interorganizational point of view. International Journal of Physical Distribution & Logistics Management,30(2), 112-127.

一、中文部份