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  • 學位論文

情緒智力對籃球裁判工作壓力與工作滿意度之探討

The investigate of emotional intelligence on basketball referee’s job stress and job satisfaction

指導教授 : 李素箱 楊欽城
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摘要


本研究旨在瞭解我國籃球裁判情緒智力、工作壓力和工作滿意度之現況,並探討背景變項與情緒智力、工作壓力與工作滿意度之間的相互關係,以做為培訓籃球裁判之參考。以修編之籃球裁判情緒智力量表及籃球裁判工作壓力量表與籃球裁判工作滿意度量表為研究工具,並針對中華民國100年至102年間多項籃球賽事所聘請之領有國家級或國際級裁判證照之籃球裁判為研究對象。本研究針對樣本採立意取樣問卷調查;共發放260份問卷,回收有效問卷225份,有效回收率達86%。所得資料經獨立樣本t檢定、單因子變異數及迴歸分析後,獲得以下結論:整體而言,本研究之籃球裁判其情緒智力平均分數為4.26分,屬良好表現。工作壓力平均分數為2.41分,屬於良好等級。工作滿意度平均分數為3.96,屬於良好程度。不同的年資、不同證照等級、不同婚姻狀況與情緒智力達顯著差異。不同的年齡、不同的年資、不同的證照等級和不同婚姻狀況與工作壓力顯著差異。裁判工作滿意度則未達顯著差異。情緒智力和工作壓力呈負相關,和工作滿意度呈正相關。因此,情緒智力越高之籃球裁判其工作壓力越低,工作滿意度則越高。情緒的運用和自我情緒評估這兩個構面會負向的影響工作壓力。另外,這兩個構面會正向的影響工作滿意度。工作壓力和工作滿意度呈負相關。專業知能壓力構面會負向的影響工作滿意度。

並列摘要


The purpose of the study is to investigate the current condition of national basketball referee’s emotional intelligence, job stress, and job satisfaction, and also to investigate the relationship between context variables and emotional intelligence, job stress, and job satisfaction. The study adopts the edited basketball referee emotional intelligence scale, job stress scale, and job satisfaction scale as tools, and selects research subjects from the national certified or international certified basketball referees employed in multiple basketball games during 2011 and 2013. The purposive sampling survey is adopted; a total of 260 surveys are issued; 225 copies of valid questionnaires copies are recovered, and the effective recovering ratio is 86%. The obtained questionnaire data is inspected with independent sample t test, one way ANOVA, and logistic regression and the following conclusions are achieved: overall, this study’s basketball referee’s emotional intelligence average score is 4.26 points. It’s a good performance. Job stress’s average score is 2.41 points. It’s a good grade. Job satisfaction’s average score is 3.96 scores. It’s a good performance. Different referee seniority, different level of certification, and different marital status, are shows the statistical significance with emotional intelligence. Different age, different referee seniority, different level of certification, and different marital status, are shows the statistical significance with job stress. But different background variables not reach statistical significance with job satisfaction. Emotional intelligence is negatively correlated with job stress and positively correlated with job satisfaction. Therefore, basketball referee’s emotional intelligence higher, than the job stress will less more, and the job satisfaction will higher. The dimension of emotional expression and self-evaluation of emotion can negatively affect job stress. In addition, these two dimensions would positively affect job satisfaction. Job stress and job satisfaction is negatively correlated. The dimension of professional knowledge stress can negatively affect job satisfaction.

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