Translated Titles

Quality Management Operation Survey for Taiwan Healthcare Facilities


黃千芳(Chien-Fang Huang);陳昱伶(Yu-Ling Chen);羅恒亷(Heng-Lien Lo);廖熏香(Hsun-Hsiang Liao);王拔群(Pa-Chun Wang)

Key Words

品質管理 ; 成本 ; 預算 ; 工作範疇 ; quality management ; cost ; budget ; work scope



Volume or Term/Year and Month of Publication

12卷6期(2018 / 11 / 01)

Page #

50 - 54

Content Language


Chinese Abstract


English Abstract

Purpose: Quality management is a crucial national healthcare administration task. When quality and safety become increasingly critical, a hospital's quality management unit plays a pivotal role in the improvement of healthcare quality. However, cost is an issue; the expenses of conducting quality management can be estimated through the evaluation of related activities. Currently an information gap exists regarding the cost of hospital quality management. Methods: This cross-sectional study collected 250 sets of survey data (52.5% of 476 hospitals). Results: We discovered that 46% of surveyed hospitals had designated quality management units, and over half of the hospitals had supervisor-level full-time quality managers (100% for all medical centers). The most common quality management tasks were quality indicator management, patient safety operation, and quality improvement activity. Aside from activity expenses, salary was the largest part of the quality management budget. The cost accounted for 0.14% (median) of total hospital revenue. Conclusion: This quality management survey explains Taiwan's current human resources, annual budget, and work scope. The results of this study can serve as a reference of future healthcare policy initiatives.

Topic Category 醫藥衛生 > 醫院管理與醫事行政