建構組織平衡計分卡中關鍵績效指標方法之研究-以CMMI為基礎

吳泉賦

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建構組織平衡計分卡中關鍵績效指標方法之研究-以CMMI為基礎

Construction of Key Performance Indicators in the Balance Score Card Approach - (A Case Study) on Adoption of the CMMI Methodology

吳泉賦 , Masters　　Advisor：翁崇雄　　

繁體中文

平衡計分卡；能力成熟度整合模式；關鍵績效指標； Balanced Scorecard ； CMMI ； KPI

Abstract │ Reference (51) │ Times Cited (1) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

The Taiwan enterprises are on the enormously external environment change which causes the management needs to face the unprecedented challenge. The enterprises are striving for the survival and seek kinds of development strategy to improve the competitive ability.  The enterprises begin to implement the Balanced Scorecard, BSC, to achieve their competitive capacity strategy. With adopting finance aspect, the customer aspect, the internal work flow aspect and the learning aspect, the enterprises can construct and identify a balance development strategy of organization as well as clear the goal of the organization strategy. By execution of the series of plans developed by BSC, the enterprises can achieve their business goal. However, the most important and difficult of the developing of BSC is to construct the rule and measurement of the Key Performance Indicator, KPI. The methodology of Capability Maturity Model Integration, CMMI, is the key approach for software organization to assist the project management for reducing task rework, and improving the quality management of software.  Upon CMMI level second, the flow of Measurement and Analysis, and level fourth, Quantification Performance Management, CMMI has the remarkable correlation on helping BSC on development the key performance indicators. The purpose of this research is to construct the enterprise key performance Indicators by using CMMI methodology as a foundation to build up a model which can help on accomplishment the strategy of the enterprises. In and improve the performance of the organizations.

Reference ( 51 ) 〈TOP〉

7. 吳安妮，《平衡計分卡重點發展方向－與智慧資本相結合強化策略核心組織》，會計研究月刊，第224期，2004。
連結：
8. 吳安妮，《策略為焦點的組織—平衡計分卡式的公司如何在新企業環境中取勝（一）、（二）、（三）》，會計研究月刊，第184~186期，2001。
連結：
10. 林信惠、黃明祥，《軟體專案管理研究架構及趨勢》，資訊管理研究，第四卷第一期，2002。
連結：
11. 林怡伶，《專案管理平衡計分卡》，台灣大學資管碩士論文，2004。
連結：
14. 汪美香、葉桂珍，《高階主管對資訊部門繢效之評估準則與滿意度分析》，資管評論，第9期，1999。
連結：

Times Cited (1) 〈TOP〉

陳志峰(2009)。應用CMMI於國民中學校務自我評鑑流程改善之研究。亞洲大學資訊工程學系碩士在職專班學位論文。2009。1-65。

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