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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
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Reference ( 148 ) 〈TOP〉
  1. 江行全、陳啟光,2002。「建構顧客導向服務文化的觀念與作法」,研考雙月刊26卷5期。
  2. 李逸洋,2004。「數位時代之公務人力資源管理新方向」,研考雙月刊28卷2期。
  3. 高毓喬,2007。「從全觀型治理論政府組織再造策略-以經濟部工業局工業區服務中心爲例」,國立暨南國際大學公共行政與政策學系碩士論文。
  4. 陳信宏,2000。「客服服務中心規劃與發展之研究」,國立暨南國際大學資訊管理學系碩士論文。
  5. 陳悅宜,2007。「顧客導向與資通科技對公共服務之影響-國外實例淺析」,研考雙月刊31捲第四期:22-32。
Times Cited (9) 〈TOP〉
  1. 戴中盈(2014)。單一窗口服務對組織內部顧客的影響─以臺北市1999市民熱線派工系統為例。淡江大學公共行政學系公共政策碩士班學位論文。2014。1-91。 
  2. 蔡佩臻(2012)。開放外勞政策與管理機制─以台北市為例。淡江大學國際事務與戰略研究所碩士在職專班學位論文。2012。1-242。 
  3. 許雅筑(2017)。我國技術官僚面對公民參與之回應策略—以細懸浮微粒管制議題為例。臺灣大學國家發展研究所學位論文。2017。1-97。 
  4. 陳序廷(2010)。地方政府的政策趨同與政策學習 ─ 1999專線個案研究。政治大學公共行政研究所學位論文。2010。1-178。
  5. 張桂慈(2011)。組織變革與資訊科技:以國立故宮博物院為個案探析。政治大學公共行政研究所學位論文。2011。1-236。
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