營造廠分包廠商評鑑實證成果之研究

劉俊麟

doi:10.6342/NTU201600479

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營造廠分包廠商評鑑實證成果之研究

Research on the Evaluation Empirical Results of Construction Companies Subcontractor

劉俊麟 , Masters　　Advisor：郭斯傑　　

繁體中文 DOI： 10.6342/NTU201600479

滿意度；分包商；評鑑制度； (Level of) satisfaction ； subcontractor ； system of evaluation

Abstract │ Reference (33) │ Altmetrics

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The scale of domestic construction engineering is expanding daily due to consolidated development.  Once domestic builders obtain special project contracts, in order to prepare specialists, or for cost considerations, utilize subcontractors is the main way to obtain resources.  Moreover, because builders have set-up this distribution of labor, subcontractors are usually chosen by the internal purchasing departments and are responsible for paying special projects after selection and determination processes are completed.  Therefore, subcontractors’ compliance situation naturally must have special project feedback to the procurement department.

There is a great deal of subcontractor management among the well-established construction companies in Taiwan.  Evaluation systems are used to assess the positive or negative aspects of subcontractors’ compliance and systematically bring feedback on the subcontractor the special projects back to companies’ purchasing departments.  This research is from a consumer’s perspective interpreting the relationship between the results of the purchasing department, subcontractors, special projects and evaluations.  Evaluation results (degree of satisfaction) is where the rubber meets the road for subcontractor (product) compliance.  It is also special projects’ (consumer) feedback for the purchasing department (supplier).

After collecting empirical data from subcontractor evaluations, completing a review of the literature and conducting expert interviews, this report has from the consumer’s perspective that discuss overall rate of satisfaction, the method by which the results of the evaluation were illustrated, and the factors influencing satisfaction. This research organized three ways to compare the empirical evaluation results, using their scores, rank and satisfaction.  Using satisfaction to show is easier to give management overall and concrete data. 
 
Another of the study, expert practical management experience to establish five research hypotheses, statistical research project between the structural patterns and differences in satisfaction with the empirical data by the average difference inference, geographical factors, cost and regional price and other factors on satisfaction Conclusion of each display case-by-case project satisfaction No lift, but the cost and the price of the ad hoc regional satisfaction factors, can provide manufacturers create reference and recommended the project to create a careful consideration differences in characteristics when making plant project purchase, timely purchase option or a management policy adjustments and corrections.

It is recommended that builders working on special projects exercise caution when purchasing: consider the differences and unique aspects of special projects, and the timely procurement of subcontractors, as well as adjusting and correcting management strategies.

In conclusion, builders, upon completion of special projects should take a macro look at the feedback data from subcontractor evaluations.  In addition to providing overviews and discussions to collect information at the conclusion of work, during the compliance process builders should frequently visit the special project job site to inquire and exchange ideas, and adjust purchasing in a timely manner.  The strategies for selecting subcontractors must definitely be able to gradually improve builders’ overall level of service.

Reference ( 33 ) 〈TOP〉

[1] 張登瑞，建築工程發包策略模式與問題之探討-以建設公司為例，台灣大學，碩士論文，2014。
[2] 曾俊豪，營造協力商考核實證分析之研究，國立中央大學，碩士論文，2014。
[3] 甘茂盛，業主指定分包相關履約爭議之研究，中央大學營建管理研究所，碩士論文，2014。
[4] 詹雅華，選定分包機制應用於公共工程之可行性探討–以建築工程為例，台北科技大學土木與防災研究所，碩士論文，2013。
[5] 龍竹茂，MCPM應用於營造業遴選分包商決策之研究，國立臺灣科技大學營建工程系，碩士論文 2011年

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