醫學中心護理人員之勞動條件對其
工作壓力、工作負荷及疲勞影響之研究

王昭儀

doi:10.6342/NTU.2006.02897

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醫學中心護理人員之勞動條件對其工作壓力、工作負荷及疲勞影響之研究

Working Conditions, Job Stress, Workloads and Burnout of Nurses in Medical Centers

王昭儀 , Masters　　Advisor：鄭雅文　　

繁體中文 DOI： 10.6342/NTU.2006.02897

護理人員；勞動條件；工作壓力；疲勞； nursing staff ； working conditions ； job stress ； burnout

Abstract │ Reference (81) │ Times Cited (15) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

The nursing staff is the important manpower in health care organizations. The nursing staff is indispensable for quality of health care. Adverse working conditions may cause nurses' physical and psychological stress, and influence their work quality and health status. There are two objectives in this study. First, we investigated the working conditions, job stress and workloads of the nurses in medical centers. Second, we explored the association between working conditions and burnout status. 
This study is qualitative and information were obtained by in-depth interview. Potential interviewees were reached by snowballing method. A total of 15 nurses working in medical centers were interviewed. The results of this study showed that, most nurses considered they were work overloaded and reported low autonomy at work. More than half of these nurses usually felt physically exhausted and worn out.  Our findings indicated that the nursing staff were at high risk for work-related burnout.
Personnel management systems of hospitals influence greatly on nurses’ working arrangements.  Employment flexibility leads to reduced job control. Heavy workloads and extra administrative work were frequently mentioned as job stressors. In additions, demands and requests from  patients and coworkers often make nurses felt stressed and burn out. We recommend that  the government should set a appropriate criteria for  patient-to-nurse ratio, and should make efforts to  improve working environments for nurses.  To reduce burnout problems in the nursing staff, it is crucial to redesign jobs to better suit workers’ demands.

Reference ( 81 ) 〈TOP〉

孔有芸、傅玲、尹祚芊（2003），「國內外護理組織架構與照護服務系統再造策略之比較」，護理雜誌，50(2)：24-29。
連結：
邱照華（2005），「省思護理的忙與盲」，慈濟護理雜誌，4(4)： 130-130。
連結：
吳淑蓉、王秀紅（2005），「護理人員情緒勞務及其相關因素探討」，實證護理，1(4) ：243-252。
連結：
陸洛、李惠美、謝天渝（2005），「牙醫師職業壓力與身心健康及職業倦怠之關係：以高雄市牙醫師為例」。應用心理研究，27：59-80。
連結：
梁靜祝（1987），「評某教學醫院護理人員工作壓力之探討」，護理薪傳，2(2)：137。
連結：

Times Cited (15) 〈TOP〉

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