後勤補給作業程序與補給績效之關聯性研究

Association between operating procedures of logistic support and logistics performance

范崇維(Tsung-wei Fan)

指導教授 ： 楊立人

共同指導教授 ： 張雍昇(Yong-Sheng Xhang)

淡江大學/商管學院/企業管理學系碩士在職專班/碩士(2015年)

https://doi.org/10.6846/TKU.2015.00016

摘要

募兵制是我國兵役制度重要發展方向，以貫徹國軍精兵政策，建立「量適、質精、戰力強」之現代化國防武力。因應國軍後勤組織扁平化之架構及地區支援之要求，以精進地區補給庫之補給作業，能適時、適地、適質、適量的運補至受補單位，進而維護部隊之生存持續力與戰鬥之延續力，及如何運用現代資訊科技與設備來改善軍品補給之效能，建立及強化後勤補給工作，有效的支援建軍及用兵任務之遂行；期許未來補給庫均將透過物流資訊及所建立的資訊系統，透過內部網路採主動運補直接支援到受補單位，對國軍後勤組織再造及後勤實務發展之重要性不可言諭。
本研究透過問卷調查從事地區後勤人員的工作滿意度、工作績效與其人口屬性資料。首先，藉由相關係數分析與迴歸分析，發現固定薪資占比不利工作表現，而績效獎金占比提高則有助於受訪者工作績效。若進一步加入人口屬性，透過ANOVA檢定(或t檢定)以及加入人口屬性虛擬變數的迴歸分析可發現，除性別不具影響力外，年齡、教育程度、職位、服務年資與服務單位都或多或少服務滿意度與工作績效間的關係，並應用在地區補給作業上，在撥發流程、接收流程、退換流程上均應有明確的目標設定，藉此凝聚組織共識與激勵個人對達成目標的信心，最終提高個人績效與工作效率。，採便利抽樣的方式發放問卷，問卷收集其間為2014年2月至2013年3月，共計發放問卷達150份而共回收有效問卷139份去進行分析，這項研究的結果如下：
1.不同個人屬性對於作業檢核完整性具差異性。
2.庫管人員檢核作業程序對於服務滿意度具正向影響。
3.庫管人員檢核作業程序對於工作績效具正向影響。

關鍵字

補給作業程序 ； 服務滿意度 ； 工作績效

並列摘要

Volunteer force is the main development direction of Military service,which can achieve the elite force policy and build a“suitable sized elite defence force with powerful capabilities”modernized defense force.In response to flattened command hierarcy of logistics organization and the support of local area,we tryto improve the efficiency of the local depot to deliver the supplies to customera timely,adequately and in right place and maintain the capability of survival and combat of armed force additionally.We also utilize the information technology and instruments to reform the efficiency of supply,to build and enhance the supplies and support force buildup andreadiness.Hopefully depot can provice the direct support to customer with inner network by logistics and induration system in the future.It will have great importance for the restructure of the logistics organization of armed force and development of logistics practice.
The questionnaire supports the research by investigating the local logistics crew of their“Work Satisfaction,Work Performance,andPopulation Attribute Data”First,by Canonical Analysis and Regression Analysis,wefound that Fixed Income is unfavorable to Work Performance；on the other hand,high percentage of Incentive pay helps the participants on their work achievement.Further more,if we add in Population Attribute Data,byANOVA test(or t test)and the Regression analysis of population attribute custom；we found that Gender has no influence to the data,but Age,Education background,prefecture,service seniority,service unit and service satisfaction are sort of relate to Work Performance.And applying local replenish,the replenishing,receiving and returning procedure should sea up a clear target,bythat,cohere the consemus of the organization,andencourage individuals confident of reaching goals,ultimately,improves personal performance and working efficiency.The questionnaire were provide by Convenience Sampling,and the survey time between 2014,Feb and 2013,Mar.139 over 150 paper had retrieved and analyzed,the following are the result of the research:
1. Individual Attribute has an influence to Examination Procedure.
2. The examination procedure of depot keepers has a posistive influence to Service Satisfaction.
3. The examination procedure of depot keepers has a posistive influence to Work Performance.

並列關鍵字

Replenishment Procedures ； Service Satisfaction ； Work Performance

參考文獻

陳光華、容繼業、陳怡如(2004)。大陸地區來台觀光團體旅遊滿意度與重遊意願之研究。觀光研究學報，10(2)，95-110。

鄭峰斌（2003）。台商進入大陸之策略模式、夥伴選擇準則及其經營績效相關性研究。國立成功大學高階管理碩士在職專班碩士論文，未出版，台南。

吳玉玲，2004。專案管理關鍵因素與組織因素對軟體專案績效之影響--台北市政府為例，元智大學碩士論文，未出版，桃園。

Cardozo, R. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research, 2(August), 244-249.

Cooper, R. G. & Kleinschmidt E.J., 1987 . What Makes a New Product a Winner：Success Factor at the Project Level. R&D Management. Vol.17(July), 175-190.