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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 132 ) 〈TOP〉
  1. 5. 余駿祺 (1994),顧客滿意度對顧客忠誠度影響之研究—以台17線公路客運業為例,成功大學交通管理科學系碩士論文。
  2. 19. 杜更新 (1999),國內電信事業服務品質與顧客滿意度之研究-以中華電信公司為例,元智大學管理研究所碩士論文。
  3. 37. 任維廉、胡凱傑 (2001),大眾運輸服務品質量表之發展與評估-以台北市公車系統為例,運輸計畫季刊,第30卷,第2期,頁371-408。
  4. 39. 吳萬益、林清河 (2002),行銷研究,華泰文化事業股份有限公司,台北。
  5. 42. 胡雪琴 (2003),企業問題複雜度之探討及量化研究-以DEMATEL為分析工具,私立中原大學企業管理學系碩士論文。
Times Cited (3) 〈TOP〉
  1. 劉莉菁(2015)。模糊綜合評量應用於服務品質滿意度之研究-比較臺灣五大城市公共自行車系統。義守大學工業管理學系學位論文。2015。1-93。 
  2. 萬先勇(2014)。應用模糊理論評估替代役服務品質-以高雄市替代役男為例。義守大學工業管理學系學位論文。2014。1-109。 
  3. 賴欽琛(2018)。結合彩色派翠網路與複合多評準決策分析探討城際列車車型評選之研究–以臺鐵東部城際列車為例。淡江大學運輸管理學系運輸科學碩士班學位論文。2018。1-170。
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