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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 87 ) 〈TOP〉
  1. 丁兆庭 (2008)。內部服務品質、員工滿意度與服務行為關係之研究-以中國信託商業銀行總務部為例。國立台北大學企業管理研究所碩士論文。
  2. 曾信超、蔣大成和侯淑華。醫療機構內部服務品質、工作滿足、角色壓力與員工工作績效關係之研究-以嘉南地區署立醫院為例。品質學報,中華民國品質學會,15(3),233-248。2008年6月30日。ISSN 1022-0690。
  3. 鄧維兆、林世泰和蔡志宏 (2007)。企業內部服務品質對員工工作滿意度之影響研究。品質月刊,43(11),61-66。
  4. 盧淵源和鄭玉惠 (2007)。內部服務品質因子、服務能力、工作滿意及外部服務品質關係之研究-以護理人員為例。品質學報,14(2),161-180。
  5. Biggs, D. and Swailes, S. (2006). Relations,commitment and satisfaction in agency workers and permanent workers. Employee Relations, 28(2), 130-143.
Times Cited (3) 〈TOP〉
  1. 林興偉(2015)。員工情緒智商、情緒表達與內部顧客滿意度之關係。淡江大學企業管理學系碩士在職專班學位論文。2015。1-57。 
  2. 陳秀桂(2017)。內部服務品質對工作績效之影響-以C銀行員工工作熱情為調節變項。淡江大學企業管理學系碩士在職專班學位論文。2017。1-106。
  3. 蕭慧君(2017)。保險公司外勤從業人員忠誠度培養及提升策略之研究-以A保險公司高屏地區為例。義守大學管理碩博士班學位論文。2017。1-88。
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