大學校園電算中心關鍵績效指標研究
-以台北護理學院為例

劉毓慧

doi:10.6846/TKU.2009.00671

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大學校園電算中心關鍵績效指標研究 -以台北護理學院為例

The Study of University Campus Key Performance Indicators in Information Center - A Case Study at National Taipei College of Nursing

劉毓慧 , Masters　　Advisor：黃明達　　

繁體中文 DOI： 10.6846/TKU.2009.00671

績效衡量；關鍵績效指標；電算中心； Performance Measurement ； Key Performance Indicators ； Information Center

Abstract │ Reference (46) │ Altmetrics

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This study case still not complete performance measurement system, to construct a case study using the Balanced Scorecard of performance indicators, performance indicators will focus on financial, customer, internal operating procedures, learning and growth of the four dimensions, the completion of a volume of and effective and highly reliable way to measure performance.
After using the case methodology, the interview and the questionnaire survey complete each construction surface and the target weight computation, establishes achievements of a case study of the performance measurement model.
Research results: 1. In this study, for the classification of the Balanced Scorecard framework, completes the study case each group of achievements target and the electricity calculated that the central whole essential achievements target, will provide the manager to do will establish the achievements target in the future the reference; 2. It will study the process to record, the study case each group and the electricity calculated how the center does have the achievements target and the target value, will let the researcher make the reference in the future; 3. This study discovery schedules the target weight disposition, must pass through discusses carefully, chases the time adjustment again, this process may supply the research case different Administrative unit to establish the achievements target reference.

Reference ( 46 ) 〈TOP〉

1. 于泳泓，2002，「從台灣企業成功導入平衡計分卡實例談平衡計分卡導入的三大步驟要點與手法」，會計月刊，第199期，84-92頁。
連結：
4. 吳安妮，2003，「平衡計分卡在公務機關實施之探討」，研考雙月刊，第27卷，第5期，45-61頁。
連結：
5. 李允傑，2007，「公部門績效評估技術與指標」，研考雙月刊，第31卷，第2期，26-39頁。
連結：
6. 李珊珊，2007，「平衡計分卡發展關鍵績效指標之介紹」，國研科技，第15期，58-61頁。
連結：
10. 林嘉誠，2004，「公部門績效評估技術與指標建立」，國家政策季刊，第3卷，第2期，1-20頁。
連結：

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