資訊人力運用分析之研究-以F銀行資訊單位為例

魏焜楊

doi:10.6846/TKU.2013.01072

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資訊人力運用分析之研究-以F銀行資訊單位為例

Information Technology Manpower Utilization Analysis – A Case Study of F Bank Information Department

魏焜楊 , Masters　　Advisor：黃明達　　

繁體中文 DOI： 10.6846/TKU.2013.01072

資訊人力運用分析；資訊系統發展與維運； IT manpower utilization analysis ； Information system development and operation

Abstract │ Reference (27) │ Altmetrics

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The personnel costs are the major expenses of IT (Information Technology) spending in banking industry. The people in banking industry usually adjust staffing strategy based on their experience from the past, often resulting in a gap between expected and actual situation. The literature shows that many research studies tended to investigate manpower utilization at a large-scale level.  Owing to lack of research on estimating manpower demand for financial IT department, this study intends to carry out a research in IT department at F financial institution. Its data collection over the past three years includes the company-wide and business-wide revenue, manpower of IT department, IT services cost-sharing, and IT working hour, etc.
This study adopts multiple regression and workload method for data analysis. The results show that the demand of manpower increased by 9.8% each year; maintenance work was 72% of the total IT working hours; the job of system analysis was insufficient on the system development; IT investment and business income was not a contrast; new system development placed emphasis on consumer banking. This study provides the information for decision-makers to understand the process of system development stage proportion of the use of human resources and IT investment direction. Furthermore, with establishment of an estimated manpower model, the decision-makers are able to estimate, plan, and take good control of human resources.

Reference ( 27 ) 〈TOP〉

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連結：
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連結：
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連結：

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