海外打工度假者之資訊行為

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海外打工度假者之資訊行為

The Information Behavior of Working Holiday Makers Overseas

賴佳柔 , Masters　　Advisor：賴玲玲　　

繁體中文

打工度假；資訊行為；線上資訊；線下資訊； Working Holiday Maker ； Information Behavior ； Online Information ； Offline Information

Abstract │ Reference (89) │ Altmetrics

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The purpose of this research is to explore the information behavior of Taiwanese working holiday makers (WHMs), including the kind of information WHMs need, ways WHMs use information resources, the uses WHMs have after acquiring information, and the contexts when WHMs use online versus offline information.
    This study used diary method and semi-structured interviews to collect data. The researcher first selected participants from a number of working holiday related Facebook groups and online forums, which WHMs use heavily to obtained daily information. Also, the researcher used snowballing method to collect participants who are qualified in this research. There were 12 participants in total. They were asked to log in a diary format for 7 consecutive days and were interviewed via Facebook Messenger and Line afterwards.
The findings of this study demonstrated that WHMs mainly need housing-, traffic-, job-, visa-, work-, travel-, language-, culture-, and cooking- related information. The importance of these needed information would grow or decrease according to the situation WHMs encountered overseas. WHMs used online resources mainly when looking for information, and they also use offline resources to obtained information that cannot be found online. The information resources and channels WHMs used include Google, smartphone applications, websites, social media websites, blogs, online forums, other Taiwanese WHMs, local residents, books, magazines, and posters on the streets.
WHMs used Internet and human resources online mainly, and they used Google and social media heavily to obtained daily information. WHMs used offline human resources to obtain work-, travel-, and traffic-related information from Taiwanese WHMs and local residents. After acquiring information, WHMs would save information online, on papers and notebooks, and on different devices. They also would share their experiences on social media and blogs. WHMs used online and offline resources in five different ways: (a) use online resources only, (b) use online resources first, and use offline resources later, (c) use offline resources only, (d) use offline resources first, and use online resources later, (e) browse the information on Internet, use offline resources, and search information online.

According to the above findings of this study, there are some suggestions for working holiday information providers and future research. For the information providers such as ministry of foreign affairs, they could do case analysis on emergency situations WHMs encountered overseas, and share the analysis on the handbooks, working-holiday information websites, and the working holiday related groups on social media websites. They could also host workshops for experiences sharing and podcast these events via social media. For future research, researchers can conduct longitudinal research on how WHMs use online and offline resources by recruiting participants before they go on working holiday. It is suggested future researchers interested in this area can increase the frequencies of participants’ diaries logging and interviews, and compare the resources being used before and after WHMs go abroad.

Reference ( 89 ) 〈TOP〉

李君如，劉佩昀（2013）。Work & Travel：美國打工度假者之動機、文化衝擊與旅遊體驗。島嶼觀光研究，6(4)，79-112。
連結：
周志文、羅思嘉（2015）。從知識建構探索研究生之資訊使用行為（碩士論文，國立中興大學）。檢索自http://www.nlpi.edu.tw/Public/research/101%E5%BE%9E%E7%9F%A5%E8%AD%98%E5%BB%BA%E6%A7%8B%E6%8E%A2%E7%B4%A2%E7%A0%94%E7%A9%B6%E7%94%9F%E4%B9%8B%E8%B3%87%E8%A8%8A%E4%BD%BF%E7%94%A8%E8%A1%8C%E7%82%BA.pdf
連結：
林娟娟、陳岱昀（2008）。網站購買意願影響因素之探討。管理與系統，15(2)，209-235。
連結：
林碧月（2010）。海外度假打工體驗的內涵與價值（碩士論文，朝陽科技大學）。檢索自http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi/login？o=dnclcdr&s=id=%22098CYUT5675018%22.&searchmode=basic
連結：
林曉君（2013）。打工度假行為模式研究（碩士論文，國立高雄餐旅大學）。取自華藝線上圖書館。（U0018-2905201311013800）
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