以層級分析法 建構G2B計畫評估架構與指標-從價值鏈觀點出發

楊禮榮

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以層級分析法建構G2B計畫評估架構與指標-從價值鏈觀點出發

A value-chain approach to build G2B program evaluation framework

楊禮榮 , Masters　　Advisor：朱斌妤　　

繁體中文

電子化政府； G2B ；電子化計畫；計畫評估；層級分析法；績效評估； e-government ； G2B ； e-program ； analytic hierarchy process ； program evaluation ； performance evaluation

Abstract │ Reference (105) │ Altmetrics

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This study aims at building an e-program evaluation chain model combining output evaluation with impact assessments, in order to assess the comprehensive G2B e-program from back-office process to the impact of online services. This study contributes a G2B evaluation framework with six processes integrated by e-government value chain model and e-program evaluation process. Given the concept of external and internal customer,「Business approach」and「Internal-Government approach」is developed in view of stakeholders. By evaluating subjective expert judgments via analytic hierarchy process method, this G2B evaluation framework is given weights and priorities in each hierarchy under both of approaches. The results indicate that impact and outcome assessments should be emphasized, no matter which approach is. Evaluation toward objective output is only a necessary process, but not the destination. As policy suggestions, this study addresses that government should focus on what kinds of value e-program can bring, and evaluate them.

Reference ( 105 ) 〈TOP〉

行政院公共工程委員會，(2009)。97年度政府採購法業務推動情形及執行績效。台北市：行政院公共工程委員會。
連結：
朱斌妤，(2004)。台灣與美國電子化政府比較研究。國科會專題研究計畫成果報告。台北市：中華民國行政院國家科學委員會。
連結：
周思伶，(2008)。政府網站服務品質指標建構之研究。國立政治大學公共行政研究所，未出版，台北市。
連結：
Aull-Hyde, T., Erdogan, J. & Duke, K. (2006). An experiment on the consistency of aggregated comparison matrices in AHP. European Journal of Operational Research, 171(1), 290-295
連結：
Baker, D.L. (2004). E-government: website usability of the most populous counties. PhD, Arizona State University: USA.
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