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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

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Reference ( 66 ) 〈TOP〉
  1. 32. 劉宗其、李其勳、黃吉村、渥頓,2000,服務失誤類型、補償措施與再惠故率之探索性研究-以CIT法應用於餐飲業為例,管理評論,第一期:66-74。
  2. 37. 賴明政,2008,服務失誤、服務補救、工作滿意、組織承諾與處理反應關係之研究-服務端觀點,東吳經紀商學學報,第六十期:106-107。
  3. 1. Bitner, M. J., B. H. Booms, and L. A. Mohr. 1994. “Critical Service Encounters:The Employee’s Viewpoint.” Journal of Marketing, 58 (1), 95-105.
  4. 2. Bitner, M. J., B. H. Booms, and M. S. Tetreault. 1990. “The Service Encounter: Diagnosing Favorable and Unfavorable Incidents.” Journal of Marketing, 54(1), 71-84.
  5. 5. Eisenhardt, K. M. 1989. “Building theories from case study research. ” Academy of Management Review, 14(4), 532-550.
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