透過您的圖書館登入
IP:44.220.41.140
  • 學位論文

Systematic Innovations for optimization of Distribution Center Operations - Example of Russian Post

Systematic Innovations for optimization of Distribution Center Operations - Example of Russian Post

指導教授 : 黃乾怡

摘要


One of the main providers of 3PL services and main postal operator of Russia is Russian Post. Nowadays the company goes through the hard time. Due to the lack of financial support, the optimization of the distribution process seems very difficult or almost impossible. People cannot receive their dispatches on time; companies lose their customers because of delays related to bad organized operations of Russian post. This situation leads to terrible customers’ dissatisfaction. The Theory of Inventive Problem Solving (TRIZ) is a good method for describing and solving the problems of this case. To define the problems I use number of special TRIZ tools. As a result of this process it becomes clear that the key problems are low budget and big amount of mailings and the target problem is that customers do not receive their mailings on right time or in right condition. Outcome of the problem definition is five contradictions that are solved with Contradiction Matrix and 40 Inventive Principles during the next step. On the final stage of the creativity process generic solutions are translated into specific solutions. The list of specific solutions consists of different recommendations that might help to optimize the distribution centers’ operations. Whit a help of Multi-Criteria Decision Analysis (MCDA) all specific solutions were evaluated and two most feasible were selected. From this research we can see, that simple yet effective solutions can possibly increase productivity of such a big enterprise as Russian Post, therefore I believe that these solutions can be applied for many other logistics and distribution companies.

並列摘要


One of the main providers of 3PL services and main postal operator of Russia is Russian Post. Nowadays the company goes through the hard time. Due to the lack of financial support, the optimization of the distribution process seems very difficult or almost impossible. People cannot receive their dispatches on time; companies lose their customers because of delays related to bad organized operations of Russian post. This situation leads to terrible customers’ dissatisfaction. The Theory of Inventive Problem Solving (TRIZ) is a good method for describing and solving the problems of this case. To define the problems I use number of special TRIZ tools. As a result of this process it becomes clear that the key problems are low budget and big amount of mailings and the target problem is that customers do not receive their mailings on right time or in right condition. Outcome of the problem definition is five contradictions that are solved with Contradiction Matrix and 40 Inventive Principles during the next step. On the final stage of the creativity process generic solutions are translated into specific solutions. The list of specific solutions consists of different recommendations that might help to optimize the distribution centers’ operations. Whit a help of Multi-Criteria Decision Analysis (MCDA) all specific solutions were evaluated and two most feasible were selected. From this research we can see, that simple yet effective solutions can possibly increase productivity of such a big enterprise as Russian Post, therefore I believe that these solutions can be applied for many other logistics and distribution companies.

參考文獻


Mann, D., “Application of Triz Tools in a Non-Technical Problem Context”, TRIZ Journal, August 2000.
Cagliano, R., Acur, N. and De Boer, H., “Pattern on Change in Manufacturing Strategy Configurations”, International Journal of Operation and Production Management, 2005
Chai, K., Zhang, J. and Tan, K., “A TRIZ-Based Method for New Service Design”, Journal of Service Research, August 2005.
Chapman, R., Soosay, C., and Kandampuly, J., “Innovations in Logistic Services and New Business model: A conceptual framework”, International Journal of Physical Distribution and Logistics Management, 2003
Chesbrough, H. and Rosenbloom, R., "The Role of the Business Model in Capturing Value from Innovation: Evidence from Xerox Corporation’s Technology Spinoff Companies", Industrial and Corporate Change, 2000.