桃園縣消費者權益保護事件之分析

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桃園縣消費者權益保護事件之分析

The Case Analysis oof Protection Consumer Interests in Tao Yuan County

簡秀蓮 , Masters　　Advisor：紀俊臣博士;李伯謙博士　　

繁體中文

消費爭議救濟；消費者權益保護；消費者保護官；消費申訴及調解； HASH(0xe1fa1f8)

Abstract │ Reference (162) │ Times Cited (2) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

Preventing conmuser disputes in advance is better than resloving them afterwords. Despite the enforcement of consumer protection lwas, coordination on relevant policies currently, and a large number of  assistances for consumer disputes provided, the increasing cases of consumer disputes of all nation have revealed serious conditions of damaging interests are still prevalent The handling of the damages of consumer interests is nothing but a remedy, a passive action taken.  More importantly, it is the job of preventing consumer rights from being damaged and educating the public awareness in advance to let the disputes minimized so that the problems can be simplified that counts.
           This research adpots content analysis including not only data relating to the cases of consumer litigation but also the handling cases of consumer disputes classified as goods and services from Tao Yuan County in 2002.  Based on their first petition, second petition, and the different procedures of handling consumer disputes and mediation, approximately 1490 cases are studied and analysed here Coupled with case study, multiple serious cases of consumer disputes (damages of 20 or more consumer rights) are analyzed for referring to practical matters.  By means of the sample cases of consumer protection and  the assistance and effective analysis provided in this county, the measures and laws of current consumer protection rights are to be reviewed and improved to promote and do the job of protecting the interests of consumers to ensure the consumer rights, to promote the security of spending for all citizens, and to elevate the living quality of consumers' spending.
           Finally, "Consumer Living Center" is proposed by this research to implement the codes of prepayment in transactions (new trend of consumer spending), set up accident appraisal system and consumer mediation to enhance the rights of investigation for consumer ombudsman, simplify the consumer petition procedures, set up manpower for consumer ombudsman, and research the system and procedures of consumer protection and mediation to enforce consumer protection laws and, thus, to fully execute the rights of protecting consumer interests.

Reference ( 162 ) 〈TOP〉

24.劉春堂，（2000），消費者保護與消費者法，行政院消費者保護委員會。
連結：
25.徐立德，（1997），消費者保護理念與展望，行政院消費者保護委員會。
連結：
29.詹森林，馮震宇，林明珠，（1995），認識消費者保護法，行政院消費者保護委員會。
連結：
30.詹森林，馮震宇，林明珠，（1995），認識消費者保護法問答資料，行政院消費者保護委員會。
連結：
41.行政院消費者保護委員會，（1995~2003），消費者保護研究（一至九輯）。
連結：

Times Cited (2) 〈TOP〉

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